Customer Service Representative

Job description

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment. This is an on-site position that will be located in Eugene, OR. What you'll do: - Processing orders, quotes, credits, returns applications and other requests - Communicating directly with customers or sales representatives either by telephone, electronically, or face to face - Obtaining and evaluate all relevant information to handle inquiries and complaints promptly - Answering basic technical inquiries - Directing advanced technical requests and other unresolved issues to the appropriate resource - Managing customer accounts - Promptly responding and assisting customers with damaged shipments and/or mis-shipments - Keeping good records of customer interactions and transactions - Communicating and coordinating with internal departments and outside vendors - Monitoring product stocking levels and inventory turns - Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization - Performing other related duties as assigned What you'll bring: - High School diploma or equivalent - Minimum two years business experience in a manufacturing or electrical customer service environment preferred - Computer literacy and experience with Windows, Excel, Word, and Outlook - Skilled at managing a variety of concurrent tasks in a fast-paced work environment - Time management, planning, and organizational skills - Effective decision making and problem solving abilities - Excellent interpersonal and communications skills - Strong initiative and adaptable to change - Team-oriented - All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability. Within 3 months you'll: - Complete Atkore's onboarding and immersion program. - Gain an understanding of how your role ties into Atkore's mission and strategic plan. - Perform basic order inquiry, entry, and order follow-up activities... For full info follow application link: https://ipc.us/t/E32DF850EA674D28 Atkore International is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law.