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The LaneHelp guide

What are you trying to do?

Describe it in your own words. Every LaneHelp tool has a plain-language guide here — no technical background needed.

Pick the closest task

Find helpSearch for food, health care, and every other service.Check shelter availabilityReported beds, check-in rules, and who to call.Search for housingRental leads, waitlists, and rent assistance.Use the mapServices, shelters, and buses by place.Build a transit routeTurn a start and destination into bus steps.Use PaddleAsk the helper duck in plain words.Get the phone appInstall LaneHelp free on iPhone or Android.Use LaneHelp by textText (541) 991-LANE from any phone.Save resourcesFavorites, printing, sharing, and handouts.Set up alertsShelter, housing, and emergency notifications.Manage an accountSign up, sign in, and delete your account.Use LaneHelp at an organizationListings, Quick Sheets, and field tools.Understand privacy and dataWhat LaneHelp collects and never shows.

Every guide

Eight sections, organized by what you are doing — not by how LaneHelp is built.

Getting started

What LaneHelp is, finding your way around, accounts, phones, and privacy.

Finding help

Searching, shelter, housing, everyday needs, and saving what you find.

Map and getting around

The map, its layers, live buses, and building trips.

Paddle

LaneHelp’s helper duck: asking, reading answers, and safety.

Text messages

Using LaneHelp over SMS from any phone.

Alerts and local info

The alerts board, notifications on your phone, and offline use.

Organizations and partners

Listings, Quick Sheets, outreach workflows, and data expectations.

Troubleshooting

Fixing common problems and reaching LaneHelp.

Paddle, the LaneHelp duck, raising a wing

Want to ask?

Paddle answers questions about LaneHelp and everything in it — in plain words, any time.

Ask Paddle