Ask Paddle

Paddle is the duck. Tap Paddle in the bottom bar on a phone, or Ask Paddle on a computer, and say what you need. “I need somewhere to sleep tonight and I have a dog” works. So does “bus to Eugene Station.”

What Paddle can help with#

• Finding help — shelter, food, rent help, detox and recovery, jobs, and housing. Paddle shows matching listings you can open.
• Getting somewhere — Paddle can plan a trip once it knows where you’re starting and where you’re headed. If it’s missing one, it asks.
• Finding a page — ask “where are the road cameras?” and Paddle takes you there.
• Learning a page — ask how something works, and Paddle can walk you through the directory, the map, trip planning, or Quick Sheets one step at a time.
• Fixing a listing — tell Paddle the hours are wrong, and it points you to the report form.

What Paddle can’t do#

• Hold a bed, book an appointment, or call anyone for you.
• Promise a place is open. Paddle reads the same listings you can, so check the listing or call first.
• Manage your saved resources. Those live in your account.
• Give legal, medical, or clinical advice.

Your conversation#

Paddle keeps your chat on this device so you can pick up where you left off. On the website, New chat clears it. Paddle is automated, not a person, and LaneHelp may review conversations to fix wrong answers and prevent abuse. So share the need and the place, not names, diagnoses, or case numbers.