Creating and managing an account
How to sign up, sign in, manage your profile and favorites, and delete your account.
What this does
An account lets LaneHelp remember things for you: favorites, saved housing searches, notification choices, and contribution credit.
When to use it
Create one when you want your saved items to follow you between devices, or you contribute updates and want them tracked.
What you need
An email address, or a Google account if you prefer one-tap sign-in.
In this guide
Creating an account
Open the sign-up page
Go to Sign up, or tap the profile icon in the navigation and choose sign up.
Choose email or Google
Sign up with an email address and password, or continue with a Google account. Either works the same afterward.
Pick a username
If you contribute updates, this is the public name shown next to them. Pick something you are comfortable seeing in public — it does not have to be your real name.
You are done
There is no waiting period. Favorites, saved searches, and notification settings start working right away.
Managing your account
- Account settings holds your profile, username, and privacy choices.
- Activity shows your contributions and saved items.
- Notification choices live in account settings and on the pages they relate to. See Notifications.
Deleting your account
You can delete your account from account settings. Deletion removes your profile and saved items. If you cannot sign in to delete it, use the contact form and ask — see Data deletion for details.
Common questions
I forgot my password. What do I do?
On the sign-in page, choose the password reset option and follow the email it sends. If you signed up with Google, use the Google button instead — there is no separate password.
Does my real name appear anywhere?
Only your chosen username appears publicly, and only next to contributions you make. Browsing and saving are private.
If something goes wrong
The sign-in email never arrives.
Check your spam folder and confirm the address is typed correctly. If it still does not arrive after a few minutes, try the Google sign-in option or contact LaneHelp.
Signed in on my phone but not my computer.
Accounts do not sync sign-in itself between devices — sign in on each device once, and your favorites and settings will appear.
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