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Policies

Where to find LaneHelp’s Privacy Policy, Terms of Service, site policies, SMS policy, and security contact, plus how to delete your data.

Open the Privacy Policy

2 min readChecked against LaneHelp October 6, 2026Report a problem with this page

What it does
A short map of LaneHelp’s formal policies, with the main points in plain words.
Good for
You have a privacy question, need the terms, want your data deleted, or found a security problem.
You’ll need
Nothing to read them. Deleting an account takes a sign-in or an email.
On this page

The full policies are long. Here’s what each one is for, with the main points in plain words. If this page and a policy ever disagree, the policy wins.

The policies#

  • Privacy Policy — What LaneHelp collects, how it’s used and shared, and your choices.
  • Terms of Service — The rules for using LaneHelp, its limits, and how disputes work.
  • Site Policies — Submissions, corrections, reports, moderation, and community content.
  • SMS policy — How texting LaneHelp works, including HELP and STOP.
  • Security — How to report a security problem.
  • Data deletion — How to delete your account and account data.

Privacy, briefly#

  • LaneHelp doesn’t sell personal data or use it for targeted advertising.
  • It logs ordinary things, like pages viewed, searches, and technical details, to run the site and prevent abuse.
  • It isn’t built for medical records, case files, passwords, or Social Security numbers. Please don’t send them.
  • To make a privacy request, email admin@lanehelp.com with the subject Privacy Request. If it’s denied, reply with the subject Privacy Appeal.

The everyday version is in Privacy & safety.

Terms, briefly#

  • LaneHelp isn’t a government agency, and it isn’t 911, a crisis line, or a shelter operator.
  • Information can be incomplete or out of date. Confirm anything that affects safety, money, or eligibility with the source.
  • You’re welcome to print and share LaneHelp pages for personal use, direct service, outreach, and referrals. Keep the warnings and dates on what you share.
  • Accounts aren’t for children under 13.
  • The terms include a binding individual arbitration clause. Read it in full if that matters to you.

Delete your data#

Signed in? Open Account, choose Settings, find Account privacy, select Delete account, and type DELETE. Can’t sign in? Email admin@lanehelp.com from the address on your account. Some records may be kept for security, abuse prevention, backups, or legal reasons.

Report a security problem#

Found a vulnerability? Don’t post it publicly. The Security page explains how to report it. LaneHelp commits to acknowledging reports within 48 hours and won’t take legal action against people who report responsibly.

Questions people ask

Where’s the privacy policy?
On the Privacy Policy page. On a phone, it’s also linked at the bottom of the menu.
How do I delete my data?
Use Delete account under Account privacy, or email admin@lanehelp.com. The data deletion page has the steps.
Does LaneHelp sell my data?
No. The Privacy Policy says LaneHelp doesn’t sell personal data or use it for targeted advertising.