This Privacy Policy explains how LaneHelp LLC (LaneHelp, we, us, or our) collects, uses, shares, stores, and protects information when you use LaneHelp, including lanehelp.com, related tools, accounts, submissions, maps, feeds, print views, provider tools, organization workflows, public profiles, and other services operated by LaneHelp (collectively, the Service).
LaneHelp tries to collect as little personal information as reasonably possible while still operating a useful public service platform. Because LaneHelp works with public information, community submissions, provider information, organization workflows, technical logs, and automated data tools, some information may be collected, logged, reviewed, attributed, summarized, displayed, or preserved depending on how you use the Service.
- LaneHelp is built around public and public-service information.
- If you submit content to public or semi-public features, that content may be reviewed, logged, attributed, summarized, edited, displayed publicly, or preserved in moderation and audit records.
- LaneHelp is not designed for submitting medical records, protected health information, legal case files, payment card data, passwords, Social Security numbers, or other highly sensitive personal information.
- LaneHelp does not sell personal data.
- LaneHelp does not use personal data for targeted advertising or profiling that produces legal or similarly significant effects.
- LaneHelp may use automated systems and AI-assisted tools for search, ranking, summarization, data quality, moderation support, abuse prevention, and operational workflows.
- Privacy requests may be sent to admin@lanehelp.com.
This Privacy Policy applies to information collected through the Service. It does not apply to third-party websites, services, public agencies, providers, maps, authentication providers, transit systems, external forms, or other third-party services that LaneHelp does not control.
Third-party services have their own privacy practices.
LaneHelp may display information about public resources, agencies, providers, shelters, organizations, events, jobs, transit systems, incidents, alerts, maps, public records, cameras, road closures, and other civic or community information.
Some of that information may come from public records, public websites, provider submissions, organization submissions, user submissions, APIs, scraped sources, third-party databases, or automated systems.
If information is already public, LaneHelp may still treat it carefully, especially when it involves vulnerable people, sensitive locations, safety issues, provider operations, or community harm risk.
LaneHelp is not designed to be a medical record system, case management system, legal case file system, payment system, or secure channel for highly sensitive personal data.
Do not submit medical records, protected health information, therapy notes, substance-use treatment records, legal case files, Social Security numbers, driver's license numbers, payment card numbers, passwords, private home addresses, immigration documents, or other sensitive personal information unless LaneHelp explicitly requests it through a secure process.
If sensitive information is submitted anyway, LaneHelp may redact, delete, restrict, preserve, or use it only as reasonably necessary for moderation, safety, abuse prevention, legal compliance, dispute resolution, security, or operational integrity.
Depending on how you use the Service, LaneHelp may collect the following categories of information.
Account and profile information
This may include:
- name;
- username;
- email address;
- profile image;
- account identifiers;
- authentication provider identifiers;
- provider, organization, role, permission, or claim information;
- public profile details you choose to add;
- badges, contribution history, profile labels, or account status.
Authentication information
If you sign in with Google or another provider, LaneHelp may receive information that provider makes available, such as:
- name;
- email address;
- profile image;
- provider user ID;
- sign-in metadata;
- authorization status.
LaneHelp does not control third-party authentication providers.
Submission and communication content
This may include:
- resource submissions;
- corrections;
- community notes;
- issue reports;
- organization claims;
- provider updates;
- shelter or service-status updates;
- event or job submissions;
- public profile content;
- messages to LaneHelp;
- support requests;
- takedown requests;
- privacy requests;
- abuse reports;
- screenshots or attachments you provide;
- other information you send through forms, email, or tools.
Public, provider-supplied, organization-supplied, and third-party information
LaneHelp may collect, store, process, or display information from:
- public websites;
- public records;
- public agencies;
- providers;
- organizations;
- transit systems;
- mapping services;
- alert feeds;
- event sources;
- job sources;
- camera feeds;
- APIs;
- scraped sources;
- community submissions;
- other third-party sources.
Technical and usage information
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- links clicked;
- searches performed;
- filters used;
- approximate location inferred from IP address;
- referrer;
- timestamps;
- session information;
- error logs;
- performance logs;
- security logs;
- abuse-prevention logs;
- route, map, or tool usage events;
- feature interaction events.
Location-related information
LaneHelp may process location-related information when you use map, transit, route, resource, or local search features. This may include:
- approximate location inferred from IP address;
- search locations you enter;
- map areas you view;
- routes, stops, destinations, or resource areas you select;
- location-related browser or device information if you choose to provide it through a feature.
LaneHelp does not want unnecessary precise location data. If a feature requests precise location, you can choose whether to allow it through your device or browser settings.
Cookies and similar technologies
LaneHelp may use cookies, local storage, analytics tools, session storage, security tools, and similar technologies to:
- keep users signed in;
- remember preferences;
- operate features;
- protect accounts;
- prevent abuse;
- understand usage;
- debug errors;
- improve performance.
Your browser may allow you to block or delete cookies. Some features may not work correctly without them.
LaneHelp is not designed for collecting sensitive personal information from users. Sensitive information may include, depending on context and applicable law:
- precise location information;
- medical information;
- mental-health information;
- substance-use treatment information;
- biometric or genetic information;
- government identification numbers;
- Social Security numbers;
- driver's license numbers;
- payment card information;
- account passwords;
- private home addresses;
- immigration documents;
- information about children;
- confidential provider, client, patient, resident, or case records.
Do not submit sensitive information unless LaneHelp explicitly requests it through a secure process.
If LaneHelp receives sensitive information, LaneHelp may restrict, redact, delete, preserve, or process it as reasonably necessary for moderation, safety, legal compliance, security, abuse prevention, dispute resolution, or operational integrity.
LaneHelp does not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to LaneHelp, contact admin@lanehelp.com.
If LaneHelp learns that it has collected personal information from a child under 13 without legally valid consent, LaneHelp will take reasonable steps to delete or restrict that information unless retention is required or permitted by law, safety, security, moderation, or abuse-prevention needs.
LaneHelp may use information to:
- operate, maintain, secure, and improve the Service;
- authenticate users, sync sessions, and manage accounts;
- manage roles, provider access, organization access, claims, and permissions;
- display, process, moderate, route, and audit submissions;
- support resource pages, public profiles, organization pages, provider tools, network tools, contribution tools, quick sheets, print views, maps, feeds, alerts, stats, and search;
- review corrections, takedown requests, privacy requests, reports, claims, and disputes;
- prevent spam, fraud, abuse, scraping abuse, data poisoning, impersonation, security threats, and policy violations;
- analyze usage and improve search, ranking, data quality, accessibility, map performance, source coverage, and feature performance;
- detect stale, missing, conflicting, duplicate, or low-quality data;
- operate automated tools, AI-assisted workflows, and data-quality systems;
- communicate with users, providers, organizations, agencies, or affected parties;
- respond to support requests, legal requests, correction requests, privacy requests, and safety concerns;
- maintain backups, logs, moderation records, audit trails, and security records;
- comply with legal obligations and protect rights, safety, users, providers, organizations, the public, and the Service itself.
LaneHelp may use automated systems, scripts, search tools, ranking systems, classification systems, duplicate-detection systems, source monitors, data-quality tools, AI-assisted workflows, or similar systems to:
- organize and classify resources;
- improve search and filtering;
- summarize public or submitted information;
- detect duplicates;
- flag stale, missing, inconsistent, or risky data;
- route submissions;
- support moderation;
- prevent abuse;
- improve accessibility and public usability;
- monitor public sources;
- generate operational insights.
These systems may process public information, submitted information, account information, usage information, and technical logs as reasonably necessary for those purposes.
Automated systems may be wrong. LaneHelp may review, correct, ignore, remove, or preserve automated output at its discretion.
LaneHelp does not use personal data for profiling that produces legal or similarly significant effects.
LaneHelp may share limited information in the following circumstances.
Service providers
LaneHelp may share information with service providers that help operate the Service, such as hosting providers, database providers, storage providers, authentication providers, analytics providers, email providers, error logging providers, security providers, mapping providers, search providers, AI or data-processing providers, and infrastructure providers.
These providers may process information for LaneHelp's operational purposes.
SMS and mobile information
If you use LaneHelp/Paddle SMS resource replies, phone sign-in, or SMS verification, LaneHelp may process your phone number, carrier-delivery metadata, opt-in or opt-out status, verification status, timestamps, and limited operational logs needed to send messages, prevent abuse, troubleshoot delivery, comply with messaging rules, and operate the Service.
LaneHelp/Paddle resource replies are sent under the LaneHelp program name at (541) 991-5263. Paddle is LaneHelp's assistant, and replies may begin with "🦆 Paddle:". Message frequency varies based on your requests and local conditions. LaneHelp generally sends one reply per user request. Account authentication PINs are sent only when requested from LaneHelp sign-in or sign-up pages and are separate from the public resource-reply number. Message and data rates may apply. Reply STOP to opt out or HELP for help.
LaneHelp uses service providers such as Twilio and Supabase Auth to send SMS messages and verify phone sign-in. LaneHelp does not sell mobile information and does not share mobile information, phone numbers, SMS consent records, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Public or semi-public features
If you submit content to public or semi-public features, that content may be visible to others and may be associated with your account, organization, provider, profile, role, contribution history, or public label depending on the feature.
Providers, organizations, agencies, and affected parties
LaneHelp may share limited information with public agencies, providers, organizations, affected parties, or relevant contacts when reasonably necessary to:
- process corrections;
- review claims;
- investigate disputes;
- handle fraud or impersonation issues;
- verify public-service information;
- respond to safety concerns;
- prevent abuse;
- resolve operational issues;
- protect people, providers, organizations, or the Service.
Legal, safety, and abuse-prevention reasons
LaneHelp may disclose information when LaneHelp believes disclosure is reasonably necessary to:
- comply with law, subpoena, court order, warrant, government request, or legal process;
- protect rights, property, safety, users, providers, organizations, the public, or LaneHelp;
- investigate or prevent fraud, abuse, threats, security incidents, illegal activity, policy violations, or harm;
- enforce LaneHelp policies or terms;
- establish, defend, or exercise legal claims.
Business transitions
LaneHelp may share or transfer information as part of a merger, sale, reorganization, asset transfer, financing, due diligence process, bankruptcy, acquisition, or other business transition involving LaneHelp LLC.
LaneHelp does not sell personal data.
LaneHelp does not use personal data for targeted advertising.
LaneHelp does not use personal data for profiling that produces legal or similarly significant effects.
If LaneHelp changes these practices, it will update this Privacy Policy and provide any legally required notices, choices, or opt-out mechanisms.
If you submit content to public or semi-public areas of the Service, that content may be visible to others. It may also remain in logs, backups, moderation records, audit trails, security records, public archives, internal tools, or source-integrity records even if later removed from public view.
If your account participates in public contributions, profiles, notes, claims, updates, trust systems, badges, scores, or organization workflows, some information may be shown publicly in connection with those features.
Do not submit anything to public or semi-public features that you are not comfortable having reviewed, logged, attributed, summarized, or displayed in the context of the feature.
LaneHelp keeps information for as long as reasonably necessary to:
- operate the Service;
- maintain accounts;
- provide public pages and tools;
- preserve public-service information;
- maintain security;
- prevent abuse;
- preserve backups;
- enforce policies;
- resolve disputes;
- respond to legal, privacy, correction, or takedown requests;
- maintain moderation records and audit trails;
- comply with law;
- protect rights, safety, source integrity, and operational reliability.
Retention periods vary depending on what the information is, why it exists, whether it has been made public, whether it is connected to an account or submission, whether it is needed for safety or legal reasons, and whether LaneHelp has operational, contractual, fraud-prevention, abuse-prevention, security, or public-interest reasons to keep it.
Deleted or removed information may persist for a limited time in backups, logs, caches, archives, audit trails, moderation records, or legal records.
LaneHelp takes reasonable steps to protect information. However, no website, database, network, system, or transmission method is perfectly secure. LaneHelp cannot guarantee absolute security.
You are responsible for keeping your account credentials secure and for using reasonable caution when submitting information online.
Depending on the feature and applicable law, you may be able to:
- access certain account information;
- correct certain account information;
- delete your account or request deletion of certain personal information;
- opt out of non-essential communications;
- adjust browser cookie settings;
- deny location permissions through your device or browser;
- ask LaneHelp to review public content that creates safety, accuracy, or privacy concerns.
LaneHelp may keep some information where required or permitted for legal compliance, fraud prevention, abuse prevention, security, backups, recordkeeping, public-service integrity, moderation, dispute resolution, or legitimate operational needs.
Depending on whether Oregon privacy law or another applicable privacy law applies to LaneHelp and to your request, Oregon residents and other eligible users may have the right to:
- confirm whether LaneHelp processes personal data about them;
- access personal data LaneHelp processes about them;
- obtain a copy of personal data in a portable format, where required by law;
- correct inaccuracies in personal data;
- request deletion of personal data;
- opt out of the sale of personal data;
- opt out of targeted advertising;
- opt out of profiling that produces legal or similarly significant effects;
- appeal a denied privacy request.
LaneHelp does not sell personal data, use personal data for targeted advertising, or use personal data for profiling that produces legal or similarly significant effects.
Even when a particular privacy law does not apply to a request, LaneHelp may still make reasonable efforts to respond to privacy, correction, or deletion requests where practical and appropriate.
To make a privacy request, email:
admin@lanehelp.com
Use the subject line Privacy Request or Oregon Privacy Request.
Please include enough information for LaneHelp to understand and verify your request. LaneHelp may need to verify your identity or authority before completing certain requests. LaneHelp may deny or limit requests where permitted by law, including when LaneHelp cannot verify the request, when the request conflicts with legal or safety obligations, or when retention is needed for security, abuse prevention, moderation, public-service integrity, backups, dispute resolution, or legal compliance.
If LaneHelp denies your request, you may appeal by replying to the denial email with the subject line Privacy Appeal and explaining why you believe the decision should be reconsidered.
LaneHelp will respond to privacy requests and appeals as required by applicable law.
Where required by applicable law, you may use an authorized agent to submit a privacy request on your behalf. LaneHelp may require proof that the agent is authorized and may require you to verify your identity directly.
LaneHelp will not discriminate against you for exercising privacy rights required by applicable law. However, some features may require certain information to operate. If you ask LaneHelp to delete or restrict information needed for a feature, that feature may no longer be available to you.
LaneHelp may use third-party services for hosting, databases, storage, maps, analytics, authentication, email, security, error logging, search, AI-assisted processing, transit data, public feeds, and related infrastructure.
If you sign in with Google or another provider, LaneHelp may receive basic account information subject to that provider's permissions and policies.
Third-party services have their own terms and privacy practices. LaneHelp is not responsible for third-party privacy practices.
LaneHelp may link to third-party websites, public agency pages, provider pages, transit tools, maps, forms, social pages, resources, or other external services. LaneHelp is not responsible for the content, accuracy, privacy practices, or security of external sites.
LaneHelp may update this Privacy Policy from time to time. If LaneHelp does, it will update the effective date or last updated date.
Your continued use of the Service after a Privacy Policy update means the updated policy applies to your use of the Service after the update.
Questions, privacy requests, data-related concerns, correction requests, or takedown requests may be sent to:
LaneHelp LLC Email: admin@lanehelp.com