How fixes get made
LaneHelp gets better when people who notice things say so. Here’s how to add a missing place, fix a listing, or report a problem, and what happens after you send it.
2 min readChecked against LaneHelp October 6, 2026Report a problem with this page
- What it does
- The three ways to improve LaneHelp’s directory, where to find them, and how review works.
- Good for
- When you’ve spotted something wrong or missing and want to know which button to press.
- You’ll need
- A free LaneHelp account. A person reviews every listing change, so it helps to know where your information came from.
On this page
Which one do you need?#
- A place is missing from LaneHelp entirelyAdd a missing place. You’ll name it, describe it, and tell reviewers what you know.
- A listing exists and you know the right detailsFix the listing with Suggest Update. You change only the fields that are wrong.
- Something is off, but you don’t know the correct answerReport a problem. Pick what looks wrong and add a note if you can.
- It’s an organization page, not a listingUse Report on that page. No account needed for that one. If it’s your organization, see For organizations.
Where to find the buttons#
- In Resources — open the directory tools and choose Add/fix (on a phone it says Help). Pick Add missing, Fix listing, or Report, then start typing a name. LaneHelp looks for a match first.
- On a listing page — the Community Contributions panel has Report Issue and Suggest Update.
- On a directory card — Suggest update sits on the card, and Report issue is under More.
What happens after you send it#
Nothing changes on the public listing right away. Your submission goes to a review queue. A moderator compares it with the current listing and any proof you gave, then approves it, asks you for more, or turns it down. Approved contributions from signed-in accounts can earn activity points on the Leaderboard.
Open issue reports show on the listing, and other people can add a quick check, like “Called — number works.” Each check is one more piece of evidence for the moderator.
Track what you sent#
Your submissions and reports live under Activity in your account. Each shows a status: pending, needs info, approved, or rejected, plus any moderator notes. If a reviewer needs more, you’ll see Action required and an Add info & resubmit button.
Curious what changed across the whole directory? The public Activity Feed is a running timeline of listing and review updates.