Fixing common problems

Pages will not load or load slowly

• Check your connection — try any other website. If nothing loads, it is the connection; see Offline and low-signal use for what still works.
• On a weak signal, use list pages instead of the map: directory and Quick Help are the lightest.
• Refresh once. If one specific page fails repeatedly while others work, report it with the page address.

Location is not working

• The browser needs permission: look behind the lock or settings icon next to the address bar and allow location for lanehelp.com.
• The phone also needs to allow the browser itself to use location — check the phone’s settings for Safari or Chrome.
• Or skip the fight: type a place. Everything location does, a typed address does too. See Location permissions.

Notifications are not arriving

• Check the category is actually on in account settings — everything defaults to off.
• Check the device allows notifications for your browser or the app, in the phone’s own settings.
• Remember the categories are deliberately quiet — no news can mean nothing notification-worthy happened. Full details in Notifications.

Texts are not being answered

• Confirm the number: (541) 991-5263. A digit off goes nowhere.
• If you ever texted STOP, the service is off for your number until you text START.
• Give it a couple of minutes; replies are quick but not instant. Carrier delays happen.
• If a specific request confuses it, try a plainer word: “food” instead of a program name. See What you can ask for by text.

Something on the site looks wrong or broken

Wrong information about a service goes through the listing’s Report button — see Reporting a problem. Broken pages, error messages, and confusing behavior go to the contact form: include the page address, what you expected, and what happened instead.