Offline quick help
Numbers and places to keep handy
Use this page when LaneHelp or maps are not loading. Details can change; call first when you can.
If there is immediate danger
Call 911 for immediate danger, fire, medical emergencies, violence, overdose, or a person who may die or be seriously hurt.
Crisis lines
Emergency danger
911
Medical emergency, fire, violence, immediate danger.
Suicide & Crisis Lifeline
988
Call or text. Mental health crisis and suicide prevention.
Lane County Crisis Line
541-682-1001
County-wide crisis line. Listed as 24/7 by Lane County.
White Bird Crisis Line
541-687-4000 or 1-800-422-7558
Crisis counseling and support. White Bird lists weekday daytime phone coverage.
CAHOOTS / mobile crisis dispatch
541-726-3714
Springfield police non-emergency dispatch for CAHOOTS, when available.
Child Crisis Response Team
1-888-989-9990
Youth and child mental-health crisis response.
Trevor Project
1-866-488-7386 / text 678-678
LGBTQ+ youth crisis support.
Hope & Safety Alliance
541-485-6413 or 800-281-2800
Domestic and sexual violence support line.
Useful addresses
White Bird Crisis Services
990 W 7th Ave, Eugene
Crisis support starting point. Call first when possible.
Eugene Mission
1542 W 1st Ave, Eugene
Rescue shelter, meals, showers, and basic-needs support.
River Avenue Navigation Center
100 River Ave, Eugene
Low-barrier shelter/navigation center. Call 541-897-9771.
Looking Glass Station 7
931 W 7th Ave, Eugene
Youth emergency shelter. 541-689-3111 or 1-888-689-3111.
Hope & Safety Alliance office
1577 Pearl St, Eugene
Domestic/sexual violence support. Appointments through crisis line.
Siuslaw Outreach Services
1576 W 12th St, Florence
Florence-area crisis, voucher, and support starting point.
Basic-needs reminders
- Bring ID, medication, phone charger, and paperwork if you have them.
- For shelter, ask about check-in time, waitlist, pets, service animals, partners, and curfew.
- For domestic violence or trafficking safety, do not go to an address if it puts you at risk. Call the support line first.
This is a compact offline reference, not a live availability board.