Organization profiles, roles, and flair

Requesting a page

Editing your page

Your page is the editor. Open your public page while signed in and use the Edit page pencil in the header: the tagline, About sections, contact details, address, hours, and quick links become editable right where visitors see them, and every change saves as you type. A floating toolbar adds page color (named palettes or your own, with readable text guaranteed), a cover photo, and a More menu for the dashboard, the printed handout, and identity-change requests. Visitors keep seeing the old version until each change saves.

• Posts publish from the page too: the Posts section beneath your page content has a “Write a post” box for Owners and Admins. Scheduling, urgency levels, expirations, and flyer images live in the dashboard.
• A live current status (open/closed notes, urgent notices) shows as a banner at the top of your page — set it from the dashboard.
• The printed handout (Print handout button on your page) is a one-page flyer with your logo, colors, contact details, and a QR code to the live page — made to be photocopied and left on counters. Pick which announcement it carries in page settings.

Roles

Every organization has exactly one Owner. The Owner seat moves only through an explicit ownership transfer — invitations and role changes can never create a second Owner.

*The Owner can turn off invitations for Admins in Team settings. Members contribute internally — organization-only updates and their affiliation flair — but have no public voice as the organization and no management access. A Member post never publishes publicly, even by accident: internal is the default and the only option. Owners cannot leave until ownership is transferred.

Inviting your team

From the dashboard Team section, Owners and Admins can invite staff two ways: by email (an invite link for people without LaneHelp accounts) or by username (an in-app invitation to an existing account). Username invitations appear in the person’s notifications and on their invitations page, where they can accept, decline, or report the invitation.

• Anyone can disable organization invitations entirely in invitation settings — opted-out accounts never appear in invitation search.
• Members can leave an organization at any time from the same page.
• Members can keep their membership but hide the flair from their public profile in profile settings.
• Invitations, role changes, removals, and ownership changes are all kept in the organization’s audit history.

Affiliation flair

Every approved organization can design a compact flair tag — like [White Bird] or [SVdP] — shown beside affiliated members’ names. The flair editor has a full color picker, two- and three-color gradients, and a live preview showing the flair in a mock profile header on light and dark backgrounds at mobile and desktop sizes.

• The short name requires LaneHelp moderation approval — duplicates, impersonation, misleading abbreviations, and authority-claiming names like “Official” are rejected.
• Colors and gradients are self-serve once the short name is approved, but must meet a readable-contrast requirement; the editor warns and can recommend a readable text color.
• Flair links to the organization’s public page and signals confirmed LaneHelp membership only — never professional licensing, identity verification, or government authority.

What organizations can and cannot edit

Your organization page (description, about and mission content, posts, photos, customization, events, and printable profile output) is yours to manage directly. The LaneHelp directory stays moderated: linked-listing changes — hours, locations, eligibility, contact details, service categories, and the information the text service uses — are submitted as update requests, reviewed by LaneHelp, and the public listing stays unchanged until approval — see updating a listing. Live shelter beds can only be published by organizations whose shelter link LaneHelp has confirmed — see shelter bed status.

Safety and security

• Membership changes — invitations, acceptances, role changes, removals, and ownership transfers — are recorded in the organization’s audit history, and invitation and bed-update volume is limited.
• Report suspicious invitations from your invitations page. The report goes privately to LaneHelp moderation — the organization only sees a declined invitation, never who reported it or that a report exists.
• Report organizations or posts from their public page.
• If your organization account is compromised or you’ve lost access, contact LaneHelp — moderation can suspend an organization or remove verification while it’s sorted out.

Notifications

LaneHelp notifies people in-app when something needs them: invitations to join an organization, role changes, moderation decisions on page requests and listing updates, and daily reminders when shelter status has gone stale or a scheduled post is about to expire. Notifications link straight to the place where you act on them.