Provider and resource updates
How to fix a wrong listing, add a missing service, and how the review process protects the directory.
What this does
Signed-in LaneHelp members can suggest a new resource or correct an existing one. Changes go through human review before they appear publicly.
When to use it
Use it when you spot wrong hours, a dead phone number, a closed program, a missing service — or when your own organization’s details change.
What you need
A signed-in LaneHelp account, the fact that needs changing, and ideally a source such as an official website, public post, or a note that you called today.
Pick the right path
| Situation | Do this |
|---|---|
| A listing has wrong details | Use the Report or Suggest an update action on that listing. |
| A service is missing entirely | Use Submit a resource with its public details. |
| A listing looks like a duplicate or a scam | Use Report on the listing and say so. |
| You represent the organization | Same paths work; claiming your page through About LaneHelp adds provider tools. |
| It is complicated | Use the contact form and explain. |
What happens after you submit
Review
A human reviews the change against sources. Nothing publishes instantly — this is why one bad edit cannot vandalize a listing people depend on.
Publish
Approved changes update the public listing after moderation. Timing depends on evidence, urgency, and review workload.
Account record
The signed-in request appears in your account so you can follow its moderation status. Approved public facts are separate from any optional public profile display.
Common questions
Why isn’t my correction showing yet?
The public listing stays unchanged until moderation verifies the correction. If a listing is dangerously wrong—sending people somewhere closed in bad weather—say so clearly in the report so reviewers can assess urgency.
Can I submit anonymously?
No. Listing reports and resource submissions currently require sign-in. General questions, feedback, privacy concerns, and safety concerns can still go through the contact form without a LaneHelp account.
Related guides
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