Reporting a problem and contacting LaneHelp
Wrong information, broken features, questions, and feedback — where each one goes and what happens next.
What this does
LaneHelp has two feedback doors: the Report button on listings for wrong information, and the contact form for everything else.
When to use it
Use them the moment you notice something — reports from people on the ground are how the directory stays trustworthy.
What you need
A LaneHelp account for listing reports or new-resource submissions. The contact form remains available for general questions, bugs, feedback, privacy, and safety concerns.
Which door
| The problem | Where it goes |
|---|---|
| A listing has wrong hours, phone, address, or is closed | The Report button on that listing. See Provider and resource updates. |
| A service is missing from the directory | Submit a resource. |
| A page is broken or confusing | The contact form, with the page address. |
| A privacy or safety concern | The contact form — flagged as such, these get priority. |
| A security vulnerability | The security page has responsible-disclosure instructions. |
| General questions or feedback | The contact form, or just ask Paddle. |
What makes a report useful
- Where — the page address or the listing name.
- What — what you saw versus what should be true.
- How you know — “I called today”, “their website says”, “I was there”.
Reports about listings go into the same review queue as other corrections and update the public listing once verified. Contact messages get a human reply when a reply is needed — include an email address if you want one.
Common questions
I reported something — how do I know it worked?
The signed-in form confirms submission and the report appears in your account. The public listing changes only after review verifies the correction. See Provider and resource updates for the pipeline.
Can I talk to a person?
The contact form reaches the people who run LaneHelp. It is a small local team, not a call center — written messages are the reliable channel.
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