Finding your way around
A guided, clickable tour of the LaneHelp menus on desktop and on a phone.
What this does
This guide walks through the navigation — the menu bar on a computer and the bottom buttons on a phone — so you always know where a button leads before you tap it.
When to use it
Use it on your first visit, or any time you cannot find a page you saw before.
What you need
Nothing. Try the interactive tour below — it is a safe practice copy, so clicking it never leaves this page.
LaneHelp looks a little different on a computer than on a phone. On a computer, the main pages sit in a bar across the top. On a phone, the five most-used buttons sit along the bottom of the screen, and everything else lives behind the Menu button.
Step through the tour, or click any button in the practice navigation to read what it opens.
The pages you will use most
- Index — the full directory of services. This is where searching happens. Guide: Searching for resources.
- Shelter — reported shelter availability tonight. Guide: Checking shelter availability.
- Housing — rental leads, waitlists, and rent help. Guide: Housing tools.
- Map — everything by place, plus buses and trip planning. Guide: Using the map.
- Paddle — the helper duck, on the phone bottom bar and at /paddle. Guide: What Paddle is.
If you cannot find something
- On a phone, tap Menu (bottom right). It lists every page in three groups: Pages, Tools, and Info.
- Use the search box on the home page — it finds pages as well as services.
- Ask Paddle. “Where do I check bus routes?” works fine.
Common questions
Why does my phone show different buttons than my computer?
Phones have less space, so LaneHelp keeps the five most-used buttons — Index, Shelter, Paddle, Housing or Map, and Menu — within thumb reach and moves the rest into Menu. Every page exists on both; only the doorway differs.
What does “Index” mean?
“Index” is the button name for the resource directory — the searchable list of every service LaneHelp knows about.
What is “AIC”?
AIC stands for Adult In Custody. It is a public lookup for Lane County jail information. See Alerts and local information.
Related guides
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