Customer Navigation Specialist (BES2) - Temporary Position Available in Eugene WorkSource Office

Job description

Application Deadline: 8/17/26 at 11:59 pm. Monthly Salary: $4,519 to $6,276 Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team! At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation. WHAT YOU WILL DO: As a Business and Employment Specialist, you will provide high-quality services to job seekers and employers. In this role you will: - Interview a high volume of job seekers to identify goals/needs, transferable skills, and interests. - Provide job seekers referrals for job listings, provide guidance for the application process, document writing, and interviewing techniques. - Advise claimants of potential eligibility problems/issues to their claim. - Provide progressive assessments to job seekers, as needed, to inform provision of services on an ongoing basis with other WorkSource staff. - Occasionally travel throughout the state. WHAT WE ARE LOOKING FOR: Required Minimum Qualifications: - Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information. - Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience. - Two years of education or experience; listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience. DESIRED ATTRIBUTES: - Commitment to Diversity, Equity and Inclusion. - Strong Customer Service and Communication Skills. - Technical Comfort with Everyday Digital Tools. - Ability to Work Independently and as Part of a Collaborative Team. - Adaptability and Creative Problem-Solving. **For full job duties and application, go to https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site Once on this site, search "Eugene" to view this position.