Office Assistant 2 Bilingual

Job description

About the Position This position is in our Centralized Call Center that serves as a contact point for all 6 of our health centers. Office Assistants in this role assist with a variety of administrative tasks and duties. Our Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. Other duties may include:, front desk or screening coverage, establishing new patients, routine outbound appointment scheduling, filing of medical records, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information. In this position you will function as a Bilingual Customer Service Representative in a team setting to provide assistance to the Primary Care Teams by answering incoming calls and utilizing clinical tools to determine appropriate scheduling, tasking to clinical staff and sending information to triage. The position also supports data entry of online scheduling as well as making outreach calls for special projects. The Customer Service Representative functions as the primary point of contact for patient scheduling as well as the documentation and transmission of information to care teams and other clinical or administrative departments. 1. Responds to incoming phone calls and voicemail messages from patients and community partners. 2. Schedules patients appropriately using call center triage tools. 3. Efficiently manages communications from patients, physicians, specialists, insurance companies. Documents pertinent information on tasks and emails that are sent to triage, care teams and other administrative staff. 4. Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers About the Division The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population. * While this position is posted for our RiverStone Clinic, it will require the ability to float to our other clinics as needed to provide coverage, training and support.* ** Please note - travel between all of our clinic locations may be required during on-boarding and training period ** Schedule: Monday – Friday; 8:00am – 5:00pm *This is an AFSCME represented position* Training: Equivalent to the completion of the twelfth grade. Experience: Two years of responsible clerical and office assistance experience. An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying. *Please submit a copy of your resume Testing Requirements Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish Note: This position is subject to a full background check. Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. BILINGUAL “B” Bilingual designation is an adjunct classification. Language - Spanish DEFINITION: To assist in providing bilingual communication with Limited English Proficient (LEP) persons. Individuals in these classifications do more than self-identify; they have successfully passed a test demonstrating proficiency in both English and the other language administered by the County. The need for the use of the second language in the performance of job duties in this classification has been identified. EXAMPLES OF DUTIES: In addition to the regular knowledge, skills, and abilities required of the employee’s main classification, the bilingual duties of this adjunct classification may include, but are not limited to the following: Interpreting between English speakers and LEP persons. Orally translating documents Providing oral assistance Providing written assistance, including some written document translation MINIMUM QUALIFICATIONS: Knowledge of: Both languages, demonstrating the ability to convey information in both languages quickly and accurately. Ability to: Communicate clearly and concisely. Maintain confidentiality of communications. EXPERIENCE AND TRAINING: An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein. These skills and abilities may be acquired in various ways; i.e., education and/or bilingual or bicultural experiences. Office Assistant 1/2 Bilingual Selection Process Equal Employment Opportunity Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. Strategic Plan In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions. The 2025 -2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play. Trauma Informed Care Statement Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts. Veteran Preference Information