Verification Specialist

Job description

Description We are looking for a Verification Specialist to support daily attendance and shift confirmation activities for a care-focused team in Eugene, Oregon. This Long-term Contract position is ideal for someone who is comfortable making a high volume of outbound calls, documenting findings accurately, and resolving time-sensitive service issues effectively. The role plays an important part in confirming caregiver coverage, investigating schedule exceptions, and helping maintain reliable service for clients. Responsibilities: - Contact care sites and caregivers to confirm scheduled coverage and verify whether assigned staff have arrived for their shifts. - Respond to attendance concerns when a caregiver has not checked in within the expected timeframe and take appropriate follow-up steps to determine status. - Apply established procedures for missed arrivals and no-call, no-show situations while escalating issues as needed. - Record call outcomes, attendance updates, and exception details accurately in internal systems to maintain complete documentation. - Review completed shifts for irregularities such as late clock-outs, location mismatches, or missing task details and investigate the cause of each variance. - Coordinate with team members to ensure open shift issues are identified quickly and brought to resolution. - Provide consistent communication and attentive customer service during outbound follow-up with caregivers and related contacts. - Support onboarding into the role by learning workflows, compliance steps, and verification protocols required for accurate shift monitoring. Requirements - Previous call center experience is required, with a strong preference for candidates who have handled primarily outbound calls. - Experience in a healthcare or home care setting is preferred. - Ability to manage a high volume of phone-based interactions while remaining organized and detail-oriented. - Strong customer service skills with the ability to communicate clearly and professionally in time-sensitive situations. - Comfortable entering and updating information in tracking systems with a high level of accuracy. - Capable of following defined procedures and applying sound judgment when addressing attendance issues and scheduling discrepancies. - Reliable availability to work onsite in Eugene, Oregon for a Monday through Friday schedule of 6 hours per day. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (