Lead Teller

Job description

Location: 1380 Coburg Road - Eugene, Oregon 97440 Job Summary: Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. ...... For full info follow application link. This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Essential Functions: Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting. Acts as a resource to identify and resolve more complex client servicing issues. Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker. Assists clients in achieving their financial goals and objectives through the use of financial wellness tools. Attends and participates in in-person morning huddles and end-of-day debriefs. Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines...... For full info follow application link. Education: High School Diploma, GED, or equivalent business experience (required) Work Experience: 3+ years Demonstrated superior client relationship skills (required) 3+ years Experienced in cash handling (required) Working knowledge of PC with Windows based applications and calculator (required) Demonstrated ability to lead, motivate, and foster teamwork (required) Demonstrated organizational skills while managing multiple tasks (required) Skills: Knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions. Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking). Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction. Excellent time management skills...... For full info follow application link. KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation....... For full info follow application link. .