Customer Service Rep

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Job Functions: - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records Qualifications: - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Education & Experience: - High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training - Computer entry Required - Any licensing requirements necessary for specific location Physical Demands: Employees occasionally lift and/or move up to 50 pounds. Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of. Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans To apply for this position, follow this link: https://ipc.us/t/7266A0DCC4AE4E51