IT Technician

Job description

We train and promote from within Excellent low-cost health benefits Retirement plan with employer-paid contributions Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. We are a family-oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for a IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company. The successful applicant must have current authorization to work in the United States as Sierra Pacific does not provide a Visa sponsorship. This position is not remote and is based from our office in Eugene, Oregon, with occasional travel to Noti, OR. About the Position Provide immediate, hands-on assistance to employees and operations staff as the primary on-site IT technician Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools Communicate with users to provide positive results and excellent user experience Coach and demonstrate for users best practice problem-solving methods Build, diagnose, and repair PCs, laptops, and printers Efficiently and conscientiously manage an inventory of computer components and supplies Address various and concurrent issues with timely and effective resolution Understand file/folder sharing, device sharing, and permissions Perform basic network connectivity tests and coordinate with centralized network engineering teams for advanced troubleshooting and resolution Collaborate with centralized IT teams to escalate technical issues while maintaining on-site ownership until resolution Install and support Microsoft, IBM i, and other business software and licensing Qualifications Two years' computer and network problem-solving experience (commercial/large network environment a plus) Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID Experience with Microsoft Windows, Microsoft 365, and Exchange Working knowledge of TCP/IP, DNS, DHCP, and Group Policies Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs Experience with Zebra label printers is preferred CCNA and/or A+ certifications or equivalent education is recommended Business network, wireless, and VOIP skills preferred Knowledge of anti-virus software and other desktop security products is preferred Ability to successfully work both independently and in a team environment