Office Assistant 2 Bilingual

Job description

Office Assistant 2 Bilingual Print (https://www.governmentjobs.com/careers/lanecountyor/jobs/newprint/5413385) Apply ? Office Assistant 2 Bilingual Salary $22.51 - $30.03 Hourly Location RiverStone Clinic, Springfield, OR Job Type Regular Job Number 202600158 Department Health & Human Services Division HHS CHC Call Center Opening Date 07/28/2026 Closing Date 8/10/2026 11:59 PM Pacific FLSA Non-Exempt Description Benefits Questions DESCRIPTION About the Position This position is in our Centralized Call Center that serves as a contact point for all 6 of our health centers. Office Assistants in this role assist with a variety of administrative tasks and duties. Our Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. Other duties may include:, front desk or screening coverage, establishing new patients, routine outbound appointment scheduling, filing of medical records, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information. In this position you will function as a Bilingual Customer Service Representative in a team setting to provide assistance to the Primary Care Teams by answering incoming calls and utilizing clinical tools to determine appropriate scheduling, tasking to clinical staff and sending information to triage. The position also supports data entry of online scheduling as well as making outreach calls for special projects. The Customer Service Representative functions as the primary point of contact for patient scheduling as well as the documentation and transmission of information to care teams and other clinical or administrative departments. 1. Responds to incoming phone calls and voicemail messages from patients and community partners. 2. Schedules patients appropriately using call center triage tools. 3. Efficiently manages communications from patients, physicians, specialists, insurance companies. Documents pertinent information on tasks and emails that are sent to triage, care teams and other administrative staff. 4. Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers About the Division The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population. While this position is posted for our RiverStone Clinic, it will require the ability to float to our other clinics as needed to provide coverage, training and support.* ** Please note - travel between all of our clinic locations may be required during on-boarding and training period ** Schedule: Monday - Friday; 8:00am - 5:00pm This is an AFSCME represented position QUALIFICATIONS Training: Equivalent to the completion of the twelfth grade. Experience: Two years of responsible clerical and office assistance experience. An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying. *Please submit a copy of your resume Testing Requirements Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Sp...