Account Manager II, Commercial Lines

Job description

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. THE OPPORTUNITY: The Account Manager II manages a more complex or specialized book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Account Manager IIs are responsible to follow our best practices and broker standards. DUTIES & RESPONSIBILITIES: Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc. Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable) and invoicing Review quote documents to ensure all insurance requirements are included in quote proposal Manage client relationship ensuring satisfaction Manage and delegate work as needed to Associate Account Managers I and II to ensure their progress and workload is appropriate Manage/Maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders Responsible to set up and maintain electronic records Use best practices and internal broker standards for service and maintenance of client files and information Training and collaboration with team members to share and educate on coverage, exposures and client knowledge Other duties as assigned. QUALIFICATIONS: Four or more years insurance brokerage or property casualty insurance experience in account management role preferred High School or equivalent P & C Insurance Producer License Required Current with all necessary CE credits in required lines and states. Advanced professional designation highly desirable (e.g., AAI, ARM, CIC). KNOWLEDGE / SKILLS / ABILITIES: Exceptional customer service skills Strong reading comprehension and analysis skills Strong data entry skills Strong written and oral communication skills Strong organization and follow up skills Ability to effectively work in a team environment Proficient in Word, Excel, Outlook, and internet utilization Applied EPIC Agency Management System experience preferred but not required WORKING CONDITIONS AND PHYSICAL DEMANDS: The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities ...