Fiber Technician II- Eugene, OR

Job description

Fiber Technician II- Eugene, OR Job ID 27773178 Location Eugene, OR, 97402 Other Location Salem, WA Description About Forged Fiber At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence. The Role This advanced-level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. Responsibilities include communicating clearly with customers, assessing and explaining installation or repair processes, enabling networks on approved modems/routers, connecting cables, attaching hardware, and troubleshooting fiber drops. No experience is required, but willingness to work outdoors and some customer service or related experience are preferred. Work Location: 90470 Prairie Rd, Eugene, OR The Main Responsibilities Perform all in-home installation and service work for consumer and small business customers, including but not limited to ONT, SmartNID, gateways, extenders, Ethernet, and fiber inside wiring. Performs testing, turn up and maintenance of outside and / or inside plant and equipment Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications. Interact with customers professionally and courteously (on-site and by phone); explain features, usage, applications, and equipment capabilities. Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities. Install, repair, reconnect, rearrange and hang drops and cable as needed for service delivery and service repair. Place, flag, and bury or dig in buried drops for permanent installations. Place, flag, and bury or dig in temporary buried drops. Repair buried drops by placing new drops or repairing existing ones. Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder. Install mechanical connectors using the appropriate installation kit and connectors. Perform fiber fusion splicing, whether existing or new. Place and repair aerial fiber enclosures as part of the service process. Place and repair buried fiber enclosures as needed. Replace connectorized terminals to install, maintain or restore service. Attach or re-attach cables to poles safely and securely. Place, replace, and rearrange splitters to ensure proper network functionality. Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work. Perform single and multi- fiber fusion splicing for section replacements, multiple enclosures, and cable cuts. Replace fiber cables and carry out single fiber, multi-fiber and ribbon splicing and testing as required. Conduct manhole and underground work, including gas detection, pumping, and ensuring fresh air circulation. Complete pit work and shoring activities, manage contractor engagement, set up platforms, and u...