Document, Fulfillment and Mail Services Team Lead

Job description

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Provides day-to-day operational leadership for enterprise Document, Fulfillment, and Mail Services by directing departmental workflows, supervising staff, monitoring service levels, and ensuring document operations are delivered efficiently, accurately, and in compliance with organizational standards. Partners with department leadership to implement strategic initiatives, improve operational performance, and provide exceptional service to internal business partners. Essential Responsibilities: * Lead daily operations of enterprise Document, Fulfillment and Mail Services to ensure efficient, accurate, and timely service delivery. * Prioritize departmental workload, allocate resources, and monitor staffing needs to meet operational demands. * Monitor service levels, quality standards, operational performance metrics, and productivity measures. * Resolve operational issues, customer concerns, and service escalations in a timely manner. * Coordinate activities across vendors, business units, and Information Technology to support document and fulfillment operations. * Support implementation of new services, technologies, operational enhancements, and process improvement initiatives. * Develop, maintain, and ensure adherence to departmental procedures, work instructions, and governance requirements. * Support operational planning, budgeting, workforce planning, and performance reporting activities. * Assist with operational planning, budgeting, staffing, and performance reporting. * Coordinate business activities by maintaining collaborative partnerships with key departments. * Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. * Actively participate as a key team member in department meetings. * Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQzOTU0Ljg3NjRAcGFjaWZpY3NvdXJjZWNvbXAuYXBsaXRyYWsuY29t