Document Intake and Mail Operations Specialist

Job description

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Responsible for overseeing enterprise document intake and vendor-supported mail operations to ensure inbound communications are accurately received, routed, tracked, and processed in accordance with organizational standards, quality requirements, and service level expectations. Essential Responsibilities: * Oversee daily document intake operations to ensure timely and accurate processing of inbound communications. * Monitor vendor scanning, imaging, and mail processing services to ensure quality and service level compliance. * Manage PO Box administration and inbound mail handling processes. * Monitor OCR performance, image quality, indexing accuracy, and document routing effectiveness. * Investigate and resolve document intake exceptions, processing issues, and routing discrepancies. * Coordinate returned mail activities and support resolution of delivery or address-related issues. * Track document intake service levels and operational performance metrics. * Support document indexing, classification, and routing processes to ensure accurate workflow distribution. * Develop and maintain operational metrics, reports, and performance dashboards. * Identify and recommend process improvements to enhance efficiency, quality, and operational effectiveness. Supporting Responsibilities: * Assist with vendor onboarding, implementation, and operational transition activities. * Support workflow documentation and maintenance of standard operating procedures. * Participate in quality assurance reviews and process audits. * Coordinate issue resolution efforts with business units and operational stakeholders. * Meet department and company performance and attendance expectations. * Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. * Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 3 years To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk1NDY0Ljg3NjRAcGFjaWZpY3NvdXJjZWNvbXAuYXBsaXRyYWsuY29t