About this job
Description Company / Benefits Overview: Are you ready to build a rewarding career in the railroad industry? Join the Genesee & Wyoming Inc. (G& W) team - part of a legacy that is over 125 years old. With a network of 100+ individual freight railroads and 4,000 employees across North America, we provide transportation and logistics services to more than 2,000 customers.
At G& W, we live by our Core Values: Safety, Service, Integrity, Respect, Transparency, Accountability, Innovation and Excellence. We offer competitive pay, a comprehensive benefits package, and paid training to help you succeed. Check out some of our great benefits below: Medical, Dental, Vision & Telehealth Life Insurance Optional benefit coverages for Accident, Critical Illness, Hospital, ID Theft & Life Insurance Flexible Spending & Health Savings account plans Employee Assistance Program 401(k) Retirement Plan On the Job Training Paid Time Off Tuition Reimbursement And more!
Benefits are subject to change Explore your future with G& W today and learn more about the opportunities to grow across our organization! Job Summary: The Manager, Customer Service, manages the day-to-day activities of the department and carries out supervisory responsibilities and initiatives in accordance with the organization's policies, applicable laws, and support of internal and external customers.
Responsibilities: Directly supervise, coach, and develop supervisors and specialists while managing day-to-day activities of the department. Maintain an expert level of understanding regarding company ethics, policies, and procedures to ensure they are successfully followed. Ensure Regional Supervisors are properly equipped and trained to oversee the execution of the customer's purchase of rail freight transportation.
As well as overseeing the successful coordination of all aspects of the customer's service and communication with customers. Ensure successful communication and knowledge sharing occurs between Customer Service, Marketing, Transportation, and all other applicable departments and entities. Oversee Customer Service's performance to ensure the Customer Service team is growing relationships with our customers.