Housing Help | LaneHelp Handouts

For someone trying to keep housing or find longer-term housing.

Urgent safety: Fleeing violence: call Hope & Safety Alliance, 541-485-6513, 24 hours, using a safe phone. Ask about confidential safety and housing help.

What to do first

If you have an eviction, court, or shutoff notice, keep it and note every deadline. Seek legal help promptly through OregonLawHelp.org. Asking for rent assistance does not pause a deadline or a court case.
For rent or utility help, call 211 and ask which programs are accepting requests in your ZIP code. Have the lease, notice, amount owed, household income, and landlord/utility contact available if you have them. Ask each program about eligibility and documents.
For coordinated entry, contact an access point on lanehelp.com/handouts/front-door-assessment. White Bird NEST: 323 E 12th Ave, 541-342-1295; no fee published, for people experiencing homelessness in Eugene–Springfield. Provider-published walk-ins: Tue/Thu 1–4 PM; Wed 9:30–11:30 AM. Allow 45–60 minutes; confirm before traveling.
Ask whether the program is a referral, waitlist, subsidy, or actual available rental. Ask about application fees, deposits, income limits, household size, accessibility, and how to update contact details. An assessment does not guarantee housing.

If you cannot get help: If funding or a list is closed, ask when to check again and about other providers. If you need somewhere tonight, use lanehelp.com/handouts/shelter. CCS utility help is subject to eligibility and funding: 541-345-3628.

Housing navigation

White Bird NEST · EugeneHours: Walk-ins Tue/Thu 1–4 PM; Wed 9:30–11:30 AM. Closed Mon/Fri. · Call: 541-342-1295 · Address: 323 E 12th Ave, Eugene, OR · Offers: Housing assessment and navigation. An assessment does not reserve shelter or guarantee housing. · Start: Call 541-342-1295 for an appointment or walk in during the published assessment window. Allow 45–60 minutes; an assessment does not reserve a bed. · Who: People experiencing homelessness in the Eugene–Springfield area; ask about household assessment eligibility. · Cost: No fee published by NEST. · Website: whitebirdclinic.org/nest · Listing: lanehelp.com/resources/white-bird-nestProvider instructions: whitebirdclinic.org/nest (read Oct 11, 2026) · Last checked 126d ago. Directory status: Needs update; provider instructions reviewed separately. Confirm access and availability.
Lane County Homelessness Prevention Programs · Lane CountyHours: Provider availability and funding change; use the official regional list or call 211 · Call: 211 · Address: Online service · Offers: Official Lane County navigation for households at imminent risk of homelessness, including region-specific rent, utility, arrears, landlord-engagement, and case-management providers. · Start: Use the official Lane County provider list. If unsure, dial 211, enter your five-digit ZIP code, and choose the rental-assistance option. Online or phone navigation · Who: Tenants generally must be unstably housed or at imminent risk of homelessness and meet program-specific income and documentation requirements. Funding and provider capacity vary. · Cost: Not listed — ask before paying · Website: lanecountyor.gov/government/county_departments/health_and_human_services/human_services_division/housing_and_human_services_programs/homeless_prevention_programs · Listing: lanehelp.com/resources/lane-county-homelessness-prevention-navigationOfficial provider or government source · Last checked 92d ago. Needs update. Confirm access and availability.
Oregon Eviction Prevention Rapid Response (EPRR) · OregonHours: Applications open at 9:00am on the first business day of each month and close when monthly capacity is reached · Call: 833-746-8167 · Address: Online service · Offers: Rapid financial help for eligible Oregon tenants with an active eviction court case, including past-due rent and certain housing costs. · Start: Apply through the official page when monthly intake is open. If you cannot use the form, leave a complete message at 833-746-8167 with your name, phone, address, date of birth, and eviction court case number. Use the official online application or intake message line for a new EPRR request. Do not email a new application to oreprr@pplfirst.com: the operator reserves that mailbox for applicants it has already contacted. Eviction Defense Project at 888-585-9638 provides separate legal help, not rent payments. Keep all court deadlines. Monthly online application or phone message line · Who: Applicants must have an active eviction court case number and must not have received EPRR assistance in the July 2025-June 2027 funding period. Approval is not guaranteed. · Cost: No application fee listed; payments are made to landlords or approved providers · Website: pplfirst.com/programs/oregon/or-eprr · Listing: lanehelp.com/resources/oregon-eviction-prevention-rapid-responseCurrent official provider or government source · Directory source document: 2026-08-06 · Checked 69d ago. Checked. Confirm access and availability.

More housing and shelter support

Oregon Health Plan HRSN Housing Benefits · OregonHours: Available for eligible Oregon Health Plan members; approval and delivery times vary and this is not emergency assistance · Call: 1-800-273-0557 · Address: Online service · Offers: Health-Related Social Needs housing benefits may help eligible OHP members with rent, utilities, storage, tenancy support, and health or safety changes at home. · Start: Use the official OHA page to contact your coordinated care organization or submit the correct request. Trillium members can also use Trillium Member Services at 1-877-600-5472. For imminent eviction, use 211 or a local prevention provider instead. Ask your CCO to screen the actual storage bill together with your HRSN rent-assistance request. Trillium warns housing requests may take 28 days or longer; this is not an emergency route to prevent an imminent storage auction. For rent requests have your OHP ID, lease/rental agreement and two months of income proof. Open Card members can call 1-888-834-4304; CCO members apply through their plan. Online request or contact the member's CCO · Who: Applicants must be Oregon Health Plan members and meet benefit-specific health, living, and financial conditions. Not every OHP member qualifies. Storage help requires qualifying for and receiving HRSN rent assistance. The rent pathway requires current rental housing, risk of homelessness, qualifying clinical/life circumstances, and benefit-specific income, resource and documentation requirements. OHP enrollment alone does not establish eligibility. · Cost: Covered benefit for eligible members; no payment to LaneHelp · Website: oregon.gov/oha/OHP/Members/Pages/Housing.aspx · Listing: lanehelp.com/resources/oregon-health-plan-hrsn-housing-benefitsCurrent official provider or government source · Directory source document: 2026-08-06 · Checked 69d ago. Checked. Confirm access and availability.
OHP Housing Benefit Navigation — Plaza Comunidad · EugeneHours: Main Eugene office: Monday–Friday 9:00 AM–5:30 PM. Call 541-687-2667 to confirm program appointments and service availability. · Call: (541) 687-2667 · Address: 195 W 12th Ave, Eugene, OR · Offers: Help from Plaza Comunidad with rent payment help, transitional housing/shelter. · Start: Start by calling or using the provider website. Ask about current availability and next steps. Phone, website, or in person · Who: Eligibility depends on the program and is confirmed by the provider. Ask about current requirements when you contact them. · Cost: No fee was listed; confirm with the provider before receiving services. · Website: plazacomunidad.org/programs/social-services · Listing: lanehelp.com/resources/ohp-housing-benefit-navigation-plaza-comunidadCheck recommended. Needs update. Confirm access and availability.
Monday–Friday 8am–5pmCTCLUSI Rental Assistance · OregonCall: (541) 888-9577 · Address: Online service · Offers: Help from CTCLUSI with rent payment help. · Start: Use the Rental Assistance Application linked from the Housing Department page, or call housing staff at 541-888-7504 for help. The provider website checked October 9, 2026 lists a waitlist; awards depend on eligibility and budget. Phone or website · Who: Low-income Tribal families renting an approved unit in Oregon must meet program criteria. Eligible full-time college students enrolled with CTCLUSI’s Education Department may receive student rental assistance nationwide. · Cost: No fee was listed; confirm with the provider before receiving services. · Website: ctclusi.org/housing-department · Listing: lanehelp.com/resources/ctclusi-rental-assistanceCheck recommended. Needs update. Confirm access and availability.

Sources read October 11, 2026. Published instructions, not a provider call or confirmation of today’s availability.

White Bird NEST: whitebirdclinic.org/nest
Lane County coordinated entry and basic needs: www.lanecountyor.gov/government/county_departments/health_and_human_services/human_services_division/coordinated_entry
211info contact and hours: www.211info.org/contact-us/
Hope & Safety Alliance: www.hopesafetyalliance.org/
Oregon legal help: oregonlawhelp.org/
CCS basic needs: www.ccslc.org/basic-needs