How-to
Getting aroundClaim USPS insurance for a lost or damaged domestic package
- Check your service’s filing periodEach claim has a filing window. Use the domestic-claims filing-period table for the service used.
- Keep the packaging and contentsSave the original packaging and everything in the package until the claim is settled. Keep damaged items even after photographing them, and do not reship undamaged items.
- Use the online claim serviceFile online at USPS.com. If you cannot file online, start a claim by mail. Keep your evidence documents until the claim is resolved.
U.S. Postal Service