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How-to · Consumer help

Ask a business to delete or correct your personal data

Use a covered business’s privacy notice to request correction, deletion or a copy of your personal data under Oregon’s privacy law.

Steps

4 steps
  1. Check coverageThe law has coverage thresholds and exclusions; banks, credit unions and insurance companies are among excluded businesses.
  2. Submit your requestUse the business’s privacy notice for instructions to request correction, deletion or a copy of your personal data.
  3. Track the responseThe business generally must respond within 45 days. Under certain conditions it can take another 45 days, but must explain the extra time.
  4. Appeal a denialFollow the appeal instructions in the privacy notice. If the appeal is rejected, the business must provide information for contacting Oregon’s Attorney General.
Deletion and other privacy requests can be denied for specified legal reasons.
  • How-to

    Cancel a qualifying door-to-door purchase in Oregon

    Consumer help
    1. Check the sale and paperworkReview whether the sale qualifies. The seller must explain cancellation rights and give you a receipt or contract plus two cancellation forms.
    2. Cancel promptly in writingUse the cancellation form or written notice within the applicable three-business-day period. The seller must refund your money within ten days after written cancellation.
    Seller; Oregon DOJ consumer guidance
  • How-to

    Complain about an Oregon towing company

    Consumer help
    1. Prepare the complaintDownload the form and state the facts of the towing event. Email only the form and tower’s invoice to compliance@towboard.oregon.gov, or use the published mailing address.
    2. Use the secure link for more evidenceThe Board provides a separate secure upload link for photos, video or other records if needed. Allow 30 days for staff to review the complaint materials.
    Oregon State Board of Towing
  • How-to

    File a complaint about a construction contractor

    Consumer help
    1. Check your filing deadlineFor work on an existing structure, file within one year of completion. New structures follow different deadlines.
    2. Mail a 30-day pre-complaint noticeBefore you file with the CCB, give the contractor a 30-day pre-complaint notice by certified mail.
    3. Keep proof you mailed the noticeKeep a copy of the notice and the certified-mail proof; you will send both with your complaint.
    + 2 more steps in the full guide
    BringCompleted complaint formCopy of pre-complaint noticeCertified-mail proofContract or relationship documents
    Cost$50 processing fee for most complaints, paid when the CCB asks
    Oregon Construction Contractors Board503-934-2247