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How-to · Health care

Find a Trillium doctor, dentist or behavioral health care

Trillium members can search the network online or call Member Services to find a doctor, dentist, pharmacy or behavioral health provider.

Steps

5 steps
  1. Search the Trillium provider directoryUse Search Medicaid Providers to look up doctors, hospitals and other providers in your network.
  2. Or call Member Services for a doctorMember Services can give you the name, address and phone number of a doctor or specialist.
  3. Choose a primary care dentistPick one in the Find a Provider tool, or call a dental office to arrange your first visit.
  4. Use the behavioral health finderFilter by provider availability, location, virtual or in person, and age.
  5. Ask Trillium for behavioral health helpTrillium can help you find a provider, plan an appointment and find transportation.
Contact the practice directly for current information before you go.
  • How-to

    Appeal a Trillium denial and ask for a state hearing

    Health care
    1. Find your denial letterTrillium sends a denial letter (Notice of Adverse Benefit Determination). If you did not get one, you can ask Trillium for it.
    2. Ask Trillium for an appeal within 60 daysCall, or send the Request to Review a Health Care Decision form. The 60 days count from the date on the denial letter.
    3. Mail a written request if you preferYou can mail the form or a written request to Trillium's appeals address in Eugene. Follow the instructions on your notice.
    + 2 more steps in the full guide
    BringYour denial letterWritten OK if your provider files
    Trillium Community Health Plan and Oregon Health Authority877-600-5472
  • How-to

    Apply for Lane County developmental disability services

    Health care
    1. Fill out the intake packetPackets for adults and children come in English and Spanish. Complete all forms.
    2. Submit the completed packetSend it by email, fax (541-682-9842) or mail to 2513 Martin Luther King Jr. Blvd., Eugene.
    3. Ask for a mailed packet if you need oneCall or email the intake/eligibility team. They aim to respond within 24 to 48 business hours.
    + 1 more step in the full guide
    BringCompleted intake packet
    Lane County Developmental Disabilities Services541-682-6564
  • How-to

    Ask about 100-day prescriptions and mail-order refills

    Health care
    1. Ask your prescriber for a 100-day supplyThis works for maintenance medicines taken long term. It means fewer trips to the pharmacy.
    2. Consider mail orderMail order is through Express Scripts Pharmacy. Get the form from the Benefits and Services page.
    3. Check whether your pharmacy deliversCheck the pharmacy's website or call the pharmacy. Call at off times, as phone lines are busy.
    + 2 more steps in the full guide
    Trillium Community Health Plan877-600-5472