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How-to · Housing & utilities

Report an EWEB water outage or emergency

Call EWEB's water emergency line to report a water outage or emergency, and stay on the line until a dispatcher answers.

Steps

3 steps
  1. Call the water emergency lineUse this number for a water outage or any water emergency.
  2. Stay on the lineWait until you are connected with a dispatcher.
  3. Do not report by social mediaEWEB does not regularly monitor its social media channels outside business hours.
Follow any boil water, do not drink or do not use notice EWEB issues.
  • How-to

    Apply for EWEB help paying for a water line or leak repair

    Housing & utilities
    1. Call about income-eligible leak repairYou must own the home in EWEB's water area and meet the income guidelines. Skip this if you only want the service-line loan.
    2. Apply onlineFor the service-line loan, check the Interested in a Loan box and follow the fields.
    3. Collect repair estimatesLeak repair help requires at least two estimates. For the loan, an Account Manager contacts you about your project.
    + 1 more step in the full guide
    BringAt least two repair estimates
    CostLoan up to $5,000 at 0% interest
    Eugene Water & Electric Board (EWEB)541-685-7441
  • How-to

    Ask EWEB to adjust your water bill after a leak repair

    Housing & utilities
    1. Check that your leak type qualifiesA running toilet, leaking faucet or water heater failure can qualify with proof. Pool filling and water left running do not.
    2. Repair the leak within 60 daysCount from your first continuous consumption notice.
    3. Keep proof of the repairIf no physical repair is made, credits are not issued.
    + 1 more step in the full guide
    BringRepair invoice, receipts or photos
    CostNot a full refund; you still pay for water that went through the meter
    Eugene Water & Electric Board (EWEB)541-685-7000
  • How-to

    Appeal your Lane County property value

    Housing & utilities
    1. Get the petition formUse the Real Property or Personal Property petition and read the instructions that come with it.
    2. Gather evidence of the property's valueShow value as of January 1, 2026, such as a recent sale, independent appraisal, comparable sales or repair estimates.
    3. File with the County ClerkFile by mail or in person with the filing fee. Filing opens the day after tax statements are mailed.
    + 2 more steps in the full guide
    BringEvidence of value as of Jan. 1, 2026Authorization to Represent (if used)
    Cost$35 per tax account; $350 maximum for same-owner, same-subdivision accounts
    Lane County Clerk, Property Value Appeals Board541-682-4321