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How-to · Health care

Sort out a Eugene or Springfield ambulance bill

Ambulance bills go through a billing company. Call to ask about an invoice, give insurance details or set up payments.

Steps

3 steps
  1. Call Billing ServicesCall 1-800-238-9398 and leave a detailed message.
  2. Wait for a call backCalls are returned within 24 hours.
  3. Get your ambulance recordRequest it through the city's records portal with the Ambulance Report Request Form. Free for patients.
FireMed membership covers out-of-pocket costs for medically necessary emergency transports.
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    Appeal a Trillium denial and ask for a state hearing

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    2. Ask Trillium for an appeal within 60 daysCall, or send the Request to Review a Health Care Decision form. The 60 days count from the date on the denial letter.
    3. Mail a written request if you preferYou can mail the form or a written request to Trillium's appeals address in Eugene. Follow the instructions on your notice.
    + 2 more steps in the full guide
    BringYour denial letterWritten OK if your provider files
    Trillium Community Health Plan and Oregon Health Authority877-600-5472
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    1. Get the 2026 Oregon applicationUse the fillable English 2026 form on the Oregon iCanConnect page. A Word version is also listed.
    2. Fill out sections 2 to 5Personal data, program goals, income eligibility and your signed attestation. Someone else may fill it in for you.
    3. Show your income is under the limitSend proof you are in a qualifying federal program such as Medicaid or SSI, or proof of all household income.
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    BringProof of qualifying benefits or incomeProfessional's disability attestationIEP or Social Security letter
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    Apply for in-home care help (OPI, OPI-M or Medicaid)

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    1. Learn which programs fitStart by learning about the programs you might qualify for, then apply.
    2. For Medicaid long-term servicesOlder adults and people with physical disabilities contact an Area Agency on Aging or APD office.
    3. For Oregon Project Independence (OPI)OPI has no income or asset limits. You pay part of the cost on a sliding scale.
    + 1 more step in the full guide
    CostOPI: you pay part of the cost on a sliding scale
    ODHS Aging and People with Disabilities855-673-2372