Mental Health / Crisis

1. Call or text 988 for suicide or emotional crisis support; chat is available at 988lifeline.org. The service is free. A counselor asks about safety, listens, and helps plan next steps. You can also contact them about someone you are worried about.
2. Lane County Crisis Line: 541-682-1001, 24 hours. Ask about mobile crisis assessment. Published team hours: Mon–Thu 24 hours; Fri–Sun 6 AM–11 PM. A phone call does not guarantee a team response.
3. White Bird’s published crisis phone hours are Monday–Friday 9 AM–5 PM: 541-687-4000 or 800-422-7558. Use 988 outside those hours. Do not assume this line is staffed 24 hours.
4. For ongoing care, tell intake your age, insurance, symptoms, and whether medication or counseling is the need. Ask about new-patient openings, costs, referral requirements, interpreters, and telehealth. Bring medications and insurance details if available.
5. Ask for the next available appointment and an interim plan if the wait is long. Write down whom to call if symptoms get worse. A counseling listing does not mean a mobile team is available in your town.

If you cannot get help: If a provider is full, ask your insurance plan for another covered provider or call 211 for referrals. Springfield CAHOOTS requests go through 541-726-3714; White Bird publishes 11 AM–11 PM. This is police non-emergency dispatch; response and availability depend on the situation.