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Start Here / First Steps

A public handout for people who need a clear first step and a current place to begin.

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LaneHelpLane County, Oregon

First steps

Start Here / First Steps

Use this when someone needs orientation, current contact points, and a simple place to start.

lanehelp.com/handouts/start-here

6 selected directory listings · latest check Aug 11, 2026. Dates apply to individual records, not the whole sheet.

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For anyone in Lane County who needs help and is unsure where to start.

Urgent safety: Immediate danger or a medical emergency: call 911. Emotional or suicide crisis: call or text 988. Domestic or sexual violence: Hope & Safety Alliance, 541-485-6513, 24 hours; use a safe phone if yours is monitored.

What to do first

  1. Choose the need that cannot wait: somewhere safe tonight, food today, urgent health care, or a notice with a deadline. Tell the worker your town, who is with you, and how they can safely reach you.
  2. For basic-needs referrals, call 211 or 866-698-6155 (weekdays 8 AM–6 PM). Ask: “Who can help today, how do I get in, and what do I need to bring?” Have your ZIP code ready; an interpreter is available.
  3. Adults experiencing homelessness can start at Eugene Service Station, 450 Hwy 99 N, 541-461-8688, daily 8:30 AM–5 PM, for day services and shelter connections. Families with children need a family program; ask 211 for the appropriate intake.
  4. For food or health benefits, apply at one.oregon.gov or call 800-699-9075, weekdays 7 AM–6 PM. Apply even if documents are missing; ODHS can tell you what proof is needed. Applying does not provide a meal or bed today.

If you cannot get help: Need another option? Call 211 or 866-698-6155, Monday–Friday 8 AM–6 PM Pacific. Text your ZIP code to 898211, Monday–Friday 9 AM–5 PM. Ask for a service near your town, interpreter, and help with transport. Outside those hours, search 211info.org; referrals do not reserve a place.

Fast starting points

3

  • 211info · Lane CountyHours: Core phone service: Monday-Friday 8:00 AM-6:00 PM. Some programs and emergency operations have extended hours; check current announcements. Online resource directory is available separately. · Call: 866-698-6155 · Address: Online service · Offers: 211info is Oregon's comprehensive information and referral service connecting people to crisis hotlines, housing and shelter, utility assistance, childcare, food, basic needs, healthcare, and more. Dial 2-1-1 or use the website to search for resources. Language interpreters are available. · Start: Call 211 or 866-698-6155 for resource navigation. Text your ZIP code to 898211 Monday-Friday, 9 AM-5 PM. Text and email support are available in English and Spanish. Search online or dial 211 (866-698-6155); language interpreters are available. · Who: People seeking health, social service, or community resource information and referrals. People seeking community resource information and referrals. · Cost: 211 information and referral services are free. · Website: 211info.org · Listing: lanehelp.com/resources/211infoLast checked 152d ago. Needs update. Confirm access and availability.
  • Eugene Service Station · EugeneHours: Daily 8:30 AM–5 PM. Showers/laundry 8:30 AM–noon and 2–5 PM. · Call: 541-461-8688 · Address: 450 Hwy 99 N, Eugene, OR · Offers: Adult day shelter with food, clothing, showers, laundry and shelter intake connections. · Start: Ask staff about day services and enrollment for overnight shelter or safe parking. This day center does not guarantee an overnight bed. · Who: Adults experiencing homelessness; families use separate intake. · Cost: Not listed — ask before paying · Website: svdp.us/services/emergency-services/eugene-service-station · Listing: lanehelp.com/resources/eugene-service-station-2Provider instructions: svdp.us/eugene-service-station/ (read Oct 11, 2026) · Last checked 110d ago. Directory status: Needs update; provider instructions reviewed separately. Confirm access and availability.
  • First Place Family Center · EugeneHours: Official provider pages differ: First Place Family Center page lists daily 9:00 AM–5:00 PM; Night Shelter Annex page lists daily 8:00 AM–5:00 PM. Call 541-342-7728 to confirm before traveling. · Call: (541) 342-7728 · Address: 4060 W Amazon Dr, Eugene, OR · Offers: First Place Family Center is St. Vincent de Paul’s low-barrier emergency access day center for families experiencing homelessness, offering showers, laundry, food, clothing/hygiene supplies, internet/phone access, mailing address, Front Door Assessments, referrals, and assistance obtaining identification documents. · Start: Call (541) 342-7728 to ask about day-center access, Front Door Assessment scheduling, mailing address, and help obtaining identification documents. Visit the family day center at 4060 W Amazon Drive, Eugene; call 541-342-7728 to confirm hours or schedule a Front Door Assessment. · Who: Lane County families experiencing homelessness with children younger than 18. This is a daytime access center and the gateway to Night Shelter Annex screening. Lane County families experiencing homelessness with children under age 18 · Cost: Laundry is provided at no charge. · Website: svdp.us/services/youth-family-services/first-place-family-center · Listing: lanehelp.com/resources/first-place-family-center-2St. Vincent de Paul First Place Family Center · Last checked 127d ago. Needs update. Confirm access and availability.

Other current entry points

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  • Catholic Community Services – Eugene Center · EugeneHours: Service center: Mon–Wed & Fri 8:00 AM–4:00 PM, Thu 9:00 AM–4:00 PM. Food pantry: Mon/Wed/Fri 8:00 AM–noon. Clothing closet is at Springfield only. · Call: (541) 345-3628 · Address: 1464 W 6th Ave, Eugene, OR · Offers: CCS Eugene Community Service Center provides food pantry access and no-cost supports such as bus passes, hygiene supplies, eyeglass vouchers, ID/birth certificate replacement, prescription assistance, SNAP enrollment, referrals, energy assistance, and rent/rental support when available. The CCS clothing closet is at the Springfield center. · Start: Call (541) 345-3628 or visit the Eugene Community Service Center to ask about no-cost supplies/services including ID or birth certificate replacement. Availability may depend on funding and program rules. For rent assistance, eligibility screening occurs at specified times each month and entry is by lottery. Call 541-345-3628 option 4, email help@ccslc.org, or visit a center during screening times on the current calendar at https://www.ccslc.org/rent. Selected applicants have 48 hours to return required documents. Visit the community service center during its posted service hours, or contact resource specialists at 541-345-3628 or help@ccslc.org. Rent assistance follows its separate screening calendar. · Who: Rent assistance is very limited; housing status, age, income and ZIP code affect eligibility. Follow the current screening calendar. This rent-assistance listing does not establish security-deposit funding. · Cost: Food pantries and basic-needs supplies/services are provided at no cost. Supplies and financial assistance depend on eligibility and availability. · Website: ccslc.org · Listing: lanehelp.com/resources/catholic-community-services-eugene-centerLast checked 110d ago. Needs update. Confirm access and availability.
  • White Bird NEST · EugeneHours: Walk-ins Tue/Thu 1–4 PM; Wed 9:30–11:30 AM. Closed Mon/Fri. · Call: 541-342-1295 · Address: 323 E 12th Ave, Eugene, OR · Offers: Housing assessment and navigation. An assessment does not reserve shelter or guarantee housing. · Start: Call 541-342-1295 for an appointment or walk in during the published assessment window. Allow 45–60 minutes; an assessment does not reserve a bed. · Who: People experiencing homelessness in the Eugene–Springfield area; ask about household assessment eligibility. · Cost: No fee published by NEST. · Website: whitebirdclinic.org/nest · Listing: lanehelp.com/resources/white-bird-nestProvider instructions: whitebirdclinic.org/nest (read Oct 11, 2026) · Last checked 127d ago. Directory status: Needs update; provider instructions reviewed separately. Confirm access and availability.
  • New Roads · EugeneHours: Monday, Tuesday, Thursday, Friday, Saturday, and Sunday 8:00 AM–5:00 PM; Wednesday 8:00 AM–2:00 PM, closed 2:00–4:00 PM, then open 4:00–5:00 PM. · Call: (541) 686-4310 · Address: 941 W 7th Ave, Eugene, OR · Offers: New Roads is Looking Glass’s drop-in, outreach, education, and transitional-housing program for homeless youth and young adults, offering food, clothing, showers, basic needs, referrals, advocacy, and support. · Start: Youth ages 16–24 can visit the drop-in center at 941 W 7th Ave during posted hours or call 541-686-4310. Staff can connect youth to basic needs, outreach, case management, housing, education, behavioral-health, substance-use, and employment services. Walk in during drop-in hours or call first. Ask staff which on-site or outreach service fits the immediate need and whether a later appointment is needed for ongoing treatment or case management. · Who: Homeless youth and young adults ages 16–24 seeking basic-needs, housing, education, behavioral-health, substance-use, or employment support. · Cost: Not listed — ask before paying · Website: lookingglass.us/new-roads · Listing: lanehelp.com/resources/new-roadsChecked 65d ago. Checked. Confirm access and availability.

Sources read October 11, 2026. Published instructions, not a provider call or confirmation of today’s availability.

LaneHelp public handout • Start Here / First Steps

https://lanehelp.com/handouts/start-here