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How-to · Family & school

Ask Oregon Child Support to protect your information

If you or your children are unsafe, ask the Oregon Child Support Program to protect your personal information while it handles your case.

Steps

4 steps
  1. Call to ask about a Claim of RiskA Claim of Risk asks the program to keep your personal information protected. Call the program or your case manager.
  2. Fill out the Claim of Risk formSend the completed form to your child support case manager.
  3. Ask for Good Cause if support is unsafeParents and caretakers receiving support can ask the program not to work the case. Download the Good Cause form and send it to your case manager.
  4. Send a copy of any protective orderContact the program and give them a copy of the order.

Bring

  • Claim of Risk form
  • Good Cause form (if needed)
  • Copy of protective order, if any
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    1. Create an online account and applySet up an online account first, then complete the application for services.
    2. Or use the paper applicationTake it to your local child support office or mail it to PO Box 14680, Salem, OR 97309.
    3. Wait for your case manager to contact youAfter you submit, a case manager helps with next steps based on your family's needs.
    Cost$1 one-time fee, deducted from the first money collected
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    Ask to review or change a child support order

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    1. Check that you can ask for a reviewYou can ask sooner with proof of a significant change, such as new custody, income, or number of children.
    2. Get the Request for Review packetIt is on the Forms page: Request for Review - Modification or Termination Packet.
    3. Submit a written requestA modification usually takes 90-120 days. The program sends notice to the other parent.
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    Check child care safety records or file a complaint

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    1. Open the Child Care Safety PortalSearch a provider to see license status, inspection findings, complaint findings and enforcement activity.
    2. Call for a full compliance historyUse this if you cannot find the provider in the portal or want the full history.
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