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How-to · Housing & utilities

Call the tenant rights hotline for a rental problem

Leave a voicemail on the free SETA tenant hotline about a rental problem; a call back may take up to 24 hours.

Steps

3 steps
  1. Call the hotline and leave a voicemailDescribe the rental problem briefly. You can leave a message at any time.
  2. Mention any urgent noticeIf you got an urgent notice, say so in your message so staff can prioritize your call.
  3. Wait for a call backStaff may need time to research your question before calling you back.
  • How-to

    Appeal your Lane County property value

    Housing & utilities
    1. Get the petition formUse the Real Property or Personal Property petition and read the instructions that come with it.
    2. Gather evidence of the property's valueShow value as of January 1, 2026, such as a recent sale, independent appraisal, comparable sales or repair estimates.
    3. File with the County ClerkFile by mail or in person with the filing fee. Filing opens the day after tax statements are mailed.
    + 2 more steps in the full guide
    BringEvidence of value as of Jan. 1, 2026Authorization to Represent (if used)
    Cost$35 per tax account; $350 maximum for same-owner, same-subdivision accounts
    Lane County Clerk, Property Value Appeals Board541-682-4321
  • How-to

    Apply for Homes for Good housing or a Section 8 voucher

    Housing & utilities
    1. Choose Public Housing, Section 8 or bothYou can apply for one or both. Your household income must be within the limits in the page's table.
    2. Find a property with an open wait listPick a property, then open its page to find the application if its wait list is open.
    3. Or see all open applicationsHomes for Good keeps a list of every application that is open now.
    + 2 more steps in the full guide
    CostRent is set at 30% of adjusted gross income (Firwood and Village Oaks are fixed)
    Homes for Good Housing Agency541-682-3755
  • How-to

    Apply for ReOregon down payment help (2020 wildfires)

    Housing & utilities
    1. Review the required documentsThen submit one Housing Support Services application to the community action agency closest to you.
    2. Get a lender pre-approval letterYou need pre-approval from a qualified mortgage lender. The loan is for a home bought in one of the eight affected counties.
    3. Finish a HUD-approved homebuyer classEvery borrower in the household must complete a class approved by the U.S. Department of Housing and Urban Development.
    + 2 more steps in the full guide
    BringPhoto ID (or two other ID documents)Proof of household incomeProof of your 2020 home addressLender pre-approval letter
    CostLoan of up to $150,000, not the full cost of a home
    ReOregon (Oregon Housing and Community Services)877-510-6800