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How-to · Health care

File a complaint with Trillium about care or service

Trillium members can file a complaint by phone, mail or email if they are not satisfied with their care, a provider or the plan.

Steps

4 steps
  1. Call, write or email TrilliumCall 541-485-2155 or 877-600-5472 (TTY 711), write to PO Box 11740, Eugene, OR 97440-3940, or email grievances@trilliumchp.com.
  2. Use the intake form if it helpsFill out the Member Complaint or Grievance Intake Form and mail or email it to Trillium.
  3. Ask Member Services if you need helpMember Services answers weekdays. At other times, leave a message and they call back the next business day.
  4. Or file with the stateOHP Client Services Unit: 800-273-0557. OHA Ombudsperson: 503-947-2346 or 877-642-0450.

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