Skip to content
How-to · Housing & utilities

Get help with a past-due SUB electric bill

SUB customers with a past-due electric bill can apply for Project SHARE help (up to $245) or ask for a payment arrangement.

Steps

4 steps
  1. Check the Project SHARE requirementsYou need a SUB account, a past-due or due-upon-receipt bill, and income within the program guidelines.
  2. Make an appointment with CCSCatholic Community Services (CCS) helps SUB run Project SHARE. Call or book an appointment online.
  3. Or look for a payment arrangementLog in at subutil.com or the SUB mobile app. If you are eligible, the option to set a date and amount appears there.
  4. Call SUB if the option does not appearA customer service representative can look at your account to see if SUB can help.
If service is cut off after you get funds, you must still pay the account balance to reconnect.
  • How-to

    Report a SUB power outage or water emergency

    Housing & utilities
    1. Call the outage lineSUB uses a call-based system, so your call helps it find which areas are affected.
    2. Call 911 for downed power linesA downed power line is an emergency. Stay away from it.
    3. Report a water leak or emergencyCall 541-726-2396 from 8:30 a.m. to 5 p.m., or 541-746-8451 after hours.
    + 1 more step in the full guide
    Springfield Utility Board541-746-8451
  • How-to

    Start, transfer or stop Springfield Utility Board service

    Housing & utilities
    1. Call to start or transfer serviceCall at least 1 business day before you want service to begin or move to your new address.
    2. Be ready to verify your identityNo Social Security number? Ask about other ways to open an account. A security deposit may be required.
    3. Call to stop serviceCall at least 1 business day ahead. There is no charge to stop service.
    + 1 more step in the full guide
    BringName, address and date of birthSocial Security numberDriver's license or other IDForwarding address (to stop service)
    Cost$25 account processing charge to start or switch service
    Springfield Utility Board541-746-9599
  • How-to

    Appeal your Lane County property value

    Housing & utilities
    1. Get the petition formUse the Real Property or Personal Property petition and read the instructions that come with it.
    2. Gather evidence of the property's valueShow value as of January 1, 2026, such as a recent sale, independent appraisal, comparable sales or repair estimates.
    3. File with the County ClerkFile by mail or in person with the filing fee. Filing opens the day after tax statements are mailed.
    + 2 more steps in the full guide
    BringEvidence of value as of Jan. 1, 2026Authorization to Represent (if used)
    Cost$35 per tax account; $350 maximum for same-owner, same-subdivision accounts
    Lane County Clerk, Property Value Appeals Board541-682-4321