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How-to · Housing & utilities

Make a phone call through Oregon Relay (dial 711)

Oregon Relay, run by Hamilton Relay, connects phone calls through an operator using TTY, voice carry over, hearing carry over or speech-to-speech.

Steps

2 steps
  1. Dial 711 or a toll-free relay numberPick the number for your call type: TTY/HCO 800-735-2900, voice 800-735-1232, VCO 800-735-3260, Spanish 800-735-3896.
  2. Give the operator the number to callA Communication Assistant connects on the phone with you and places the call.
Traveling out of state? Use the interstate relay numbers listed on the page.
  • How-to

    Ask your OHP plan for housing help (rent, utilities)

    Housing & utilities
    1. Find out if you are in a CCOIf you are not sure whether you are a CCO member or an open card member, call OHP Client Services.
    2. Gather paperwork if you want rent helpHave your OHP ID card, a lease or rental agreement, and recent proof of income ready.
    3. CCO members: ask your CCOCall your CCO or use its HRSN housing request form, and make sure the request goes to your CCO.
    + 1 more step in the full guide
    BringYour Oregon Health Plan ID cardLease or rental agreementProof of income, past two months
    Oregon Health Authority and your CCO888-834-4304
  • How-to

    Ask your utility about a medical certificate

    Housing & utilities
    1. Ask your utility about the certificateCall your electric or gas company and ask how it handles a medical certificate on your account.
    2. Have a medical professional submit itA qualified medical professional sends an Emergency Medical Certificate to your utility. The patient must live in your household.
    3. Set up a payment planWith an accepted certificate you can arrange more lenient payment plans, or renegotiate if you can show financial hardship.
    + 1 more step in the full guide
    BringPatient name and relation to youDescription of health conditionsHow long the condition will lastType of service neededMedical professional's signature
    Oregon Public Utility Commission503-378-6600
  • How-to

    Call 811 before you dig

    Housing & utilities
    1. Call 811 at least 2 business days aheadYou can also call toll free at 1-800-332-2344. Call before any digging project.
    2. Let the utilities mark their linesThe notification center coordinates with your utilities to mark electric, gas, communications and water lines.
    3. Call even if you hire a professionalCall 811 whether you plan to dig yourself or hire someone.
    Oregon Utility Notification Center (OUNC)811