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How-to · Benefits & money

Replace or fix an Oregon Trail EBT card

Cancel a lost or stolen EBT card and get a replacement, replace a damaged card, change your PIN, or find out why a card is declined.

Steps

5 steps
  1. Cancel a lost or stolen cardOn weekdays during business hours, call the replacement card line. The new card comes by mail.
  2. After hours, cancel on the 24-hour lineThen call the replacement card line during business hours to order the new card.
  3. Replace a damaged cardGo to a local ODHS benefits office, or call the replacement card line. Destroy the damaged card.
  4. If a card with a balance is declinedThe card may have been turned off to prevent fraud. Ask ONE or a local office to check.
  5. Change your PINCall 888-997-4447, log in to your EBT account, or take the card to an ODHS benefits office.
If someone steals your card and spends your benefits, you cannot get them back; spent benefits are not replaced.

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