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How-to · Getting around

Request an LTD service modification

LTD provides a process to request reasonable modifications for access to transit services.

Steps

2 steps
  1. Ask about the modification you needCall LTD at 541-687-5555 (7-1-1 TTY/relay) to request a modification or learn more.
  2. Contact the manager about a decision or appealIf you question a decision or want to file a complaint or appeal, contact LTD’s Mobility Services Manager at PO Box 7070, Springfield OR 97475.

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    Bring a bicycle on an LTD bus

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    1. Check whether your bike fitsYou load and unload your own bike. Remove attachments that interfere with safety equipment; bikes that do not fit will not be carried. Keep aisles clear.
    2. Load the neighborhood-bus rackTell the operator you want to load a bike. Carefully lower the rack, place the bike in a tray, then secure the front wheel with the hook before boarding.
    3. Use the designated EmX rackWait if the bus is too crowded or its three bike spaces are full. Let other riders board first, then enter at the bike symbol and secure the bike using the rack’s tire or strap system.
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    Check LTD detours, closed stops and service alerts

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    1. Check current service alertsOpen the Service Alerts page for disruptions affecting your route or stop.
    2. Subscribe for route notificationsUse the online subscriber form for route-specific text alerts, or turn on service-alert notifications in Umo.
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    Check whether LTD buses run on a holiday or today

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    1. Read the holiday bus-service entryCheck the Bus Services line for your holiday. Thanksgiving and Christmas have no service; Christmas Eve buses have their last departures at 7:30 p.m.
    2. Check your specific routeStandard operating-hour ranges do not guarantee your route runs at that time. Check the route itself.
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