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How-to · Housing & utilities

Start, transfer or stop Springfield Utility Board service

Call SUB at least 1 business day ahead to start, transfer or stop electric and water service; starting or switching costs $25.

Steps

4 steps
  1. Call to start or transfer serviceCall at least 1 business day before you want service to begin or move to your new address.
  2. Be ready to verify your identityNo Social Security number? Ask about other ways to open an account. A security deposit may be required.
  3. Call to stop serviceCall at least 1 business day ahead. There is no charge to stop service.
  4. Give a forwarding addressSUB sends a final statement there. A deposit you paid is applied to the final bill and any remainder is returned.

Bring

  • Name, address and date of birth
  • Social Security number
  • Driver's license or other ID
  • Forwarding address (to stop service)
You are responsible for the utilities used until you tell SUB to stop service.

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