Saturday, August 22, 2026 / Eugene / EWEB service territory
EWEB's payment window closes for eleven and a half hours
The customer portal, pay-by-phone and Walmart Pay go offline at 8:30 p.m. Saturday; electric and water service are not part of the notice.
Anyone who needs EWEB's online payment tools this weekend has a clock running. The utility says its customer portal and payment services will be unavailable from 8:30 p.m. Saturday, Aug. 22, until 8 a.m. Sunday, Aug. 23 while it performs after-hours system maintenance.
The notice specifically names the online portal, pay-by-phone and Walmart Pay. It does not announce an electric outage or a water outage. That distinction matters: the machinery going quiet tonight is the billing machinery.
If a payment or account task cannot wait until Sunday morning, finish it before 8:30 p.m. EWEB's emergency numbers remain listed on its site for actual electric and water emergencies.
Field notes
What changed: EWEB scheduled an 11.5-hour outage for its online customer portal and payment channels beginning Saturday night.
Why it matters: Customers could hit a dead end while trying to pay or manage an account during the maintenance window.
Who may be affected: EWEB customers using the online portal, pay-by-phone or Walmart Pay.