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How-to · Consumer help

Appeal a denied National Flood Insurance Program claim

Appeal a denied NFIP flood-insurance claim to FEMA within 60 calendar days of the date on the denial letter.

Steps

2 steps
  1. Ask the insurer about the denialDiscuss overlooked facts, documents or mistakes with your adjuster or insurer without missing the appeal deadline.
  2. Prepare and send the appealUse FEMA’s claim appeal form, explain the disputed issues, and attach the denial letter and supporting evidence. Follow the official page’s mail or email instructions and preserve proof of timely submission.
Completing an appraisal prevents a FEMA appeal. Filing suit also forfeits that appeal option. An appeal does not extend the one-year period for filing suit.
  • How-to

    Block identity-theft debts from your credit reports

    Consumer help
    1. Prepare the blocking requestInclude an identity-theft report, proof of identity and a letter identifying fraudulent debts and information. IdentityTheft.gov provides a sample letter.
    2. Submit to each affected reporting companySend the request to the credit reporting companies showing the fraudulent information. Qualifying information must be blocked within four business days after receipt.
    Consumer reporting companies; CFPB guidance
  • How-to

    Challenge a checking-account report that caused a bank denial

    Consumer help
    1. Request the reportFind the reporting company’s name in the bank’s adverse-action notice. Contact that company for a free copy and check for errors.
    2. Dispute errors in writingContact the reporting company in writing. Banks and credit unions that supplied information also have duties to investigate and correct disputed errors; use the CFPB sample letters.
    3. Ask about other account optionsA different institution may use different criteria. Ask about accounts designed to avoid overdraft risks.
    Checking-account reporting companies; CFPB guidance
  • How-to

    Dispute a wrong charge on your credit card bill

    Consumer help
    1. Call your card company right awayTell them about the problem as soon as you see it.
    2. Send a written billing error noticeSend it within 60 calendar days after the charge appeared on your statement.
    3. Keep copies and note your callsWrite down the dates of follow-up calls and keep everything together in one file.
    + 2 more steps in the full guide
    BringYour credit card agreement
    Consumer Financial Protection Bureau855-411-2372