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How-to · Consumer help

File an insurance complaint with Oregon’s financial regulator

DFR offers free complaint help for problems with insurance companies and agents.

Steps

2 steps
  1. Choose the insurance complaint formUse the insurance form linked on DFR’s page, online or printable. Medical providers must use the separate provider route.
  2. Submit the complaint for reviewDFR sends a copy to the appropriate company or agent for a response. DFR cannot act as your legal representative.
  • How-to

    Ask a business to delete or correct your personal data

    Consumer help
    1. Check coverageThe law has coverage thresholds and exclusions; banks, credit unions and insurance companies are among excluded businesses.
    2. Submit your requestUse the business’s privacy notice for instructions to request correction, deletion or a copy of your personal data.
    3. Track the responseThe business generally must respond within 45 days. Under certain conditions it can take another 45 days, but must explain the extra time.
    + 1 more step in the full guide
    Covered businesses and Oregon Department of Justice
  • How-to

    Cancel a qualifying door-to-door purchase in Oregon

    Consumer help
    1. Check the sale and paperworkReview whether the sale qualifies. The seller must explain cancellation rights and give you a receipt or contract plus two cancellation forms.
    2. Cancel promptly in writingUse the cancellation form or written notice within the applicable three-business-day period. The seller must refund your money within ten days after written cancellation.
    Seller; Oregon DOJ consumer guidance
  • How-to

    Complain about an Oregon towing company

    Consumer help
    1. Prepare the complaintDownload the form and state the facts of the towing event. Email only the form and tower’s invoice to compliance@towboard.oregon.gov, or use the published mailing address.
    2. Use the secure link for more evidenceThe Board provides a separate secure upload link for photos, video or other records if needed. Allow 30 days for staff to review the complaint materials.
    Oregon State Board of Towing