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How-to · Consumer help

File a CFPB complaint about a financial company

The CFPB forwards your complaint about a financial product or service to the company and asks for a response.

Steps

5 steps
  1. Try the company firstCompanies can often answer questions specific to your situation.
  2. Dispute credit report errors firstFor inaccurate information on your consumer report, the law requires you to dispute it with the reporting agency before complaining.
  3. Gather your facts and documentsAttach account statements and messages with the company, up to 50 pages.
  4. Submit the complaint onlineYou will create a secure account with your name, email, phone number and address.
  5. Watch for the company's responseSome take up to 60 days to give a final response. You get email updates and can check status.

Bring

  • Key dates and amounts
  • Statements and company messages
  • Company name and contact details
  • Your name, email, phone and address
  • Written permission, if for someone else
You generally can't submit a second complaint about the same problem, so include everything the first time.

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