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How-to · Consumer help

File a student loan servicer complaint in Oregon

Oregon's Student Loan Ombuds takes complaints about student loan servicers and answers borrower questions by phone.

Steps

3 steps
  1. Check the servicer's licenseAll student loan servicers in Oregon must be licensed by DFR; the page links a license lookup.
  2. File a complaintUse the Student Loan Servicer Complaint Form on the Student Loan Help page.
  3. Call or email the Student Loan OmbudsCall the consumer hotline at 888-877-4894 or email the ombuds for borrower guidance.

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