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How-to · Housing & utilities

Apply for EWEB Customer Care bill assistance

Income-eligible EWEB customers can apply once a year for a $280 bill credit. Funds are first come, first served.

Steps

5 steps
  1. Open the EWEB customer portalLogging in is optional. The Customer Care application is in the portal's customer programs list.
  2. Go to Customer ProgramsIf logged in, use Ways to Save, then Program Management, for the full list of programs.
  3. Find Customer Care in the listSelect Read more next to Customer Care.
  4. Begin the applicationReview the documentation requirements, then apply.
  5. Call if you struggle to payCall EWEB if you are having trouble paying your bill or need help applying.

Bring

  • Proof of last month's household income
  • Income of all adults in the home
Funds are first come, first served until fully committed.

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