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How-to · Housing & utilities

Ask EWEB to adjust your water bill after a leak repair

After you repair a qualifying leak, you can ask EWEB to move higher-tier water charges to the lowest tier. It is not a full refund.

Steps

4 steps
  1. Check that your leak type qualifiesA running toilet, leaking faucet or water heater failure can qualify with proof. Pool filling and water left running do not.
  2. Repair the leak within 60 daysCount from your first continuous consumption notice.
  3. Keep proof of the repairIf no physical repair is made, credits are not issued.
  4. Apply online for the adjustmentUse the Apply Online button on EWEB's Finding & Fixing Leaks page after the repair.

Bring

  • Repair invoice, receipts or photos
You can use one leak adjustment on water charges every 3 years.

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