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How-to · Housing & utilities

Request a Lowell water bill leak adjustment

Lowell water customers can ask the city to review a bill after repairing a leak on their side of the meter.

Steps

5 steps
  1. Repair the leak firstThe form states the leak has been satisfactorily repaired.
  2. Fill out the leak adjustment formGive the leak location, the dates it started, was found and was repaired, and describe the repair.
  3. Attach a plumbing invoice or receiptInclude a copy of a plumbing invoice or parts receipt.
  4. Sign the affidavitYour signature affirms the information is true and accurate.
  5. Send it to Utility BillingThe form lists the Utility Billing P.O. Box, phone and email.

Bring

  • Plumbing invoice or parts receipt
Requests must be made within six months of the leak; later requests will not be considered.

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