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How-to · Housing & utilities

Start, stop or restart Lowell water and sewer service

Lowell's Utility Service page lists the city's forms to start, disconnect or return water and sewer service.

Steps

5 steps
  1. Read the Utility Service PolicyThe city posts its utility service policy on the Utility Service page.
  2. Starting? Get the Water Sewer ApplicationUse this form to start water and sewer service.
  3. Stopping? Get the Disconnect formUse the Disconnect Water & Sewer Application to stop service.
  4. Restarting? Get the Return to service formUse this form to return to service.
  5. Contact the City Clerk with questionsSam Dragt, City Clerk, is the Administration contact listed on the page.
The page links the 2026-27 water rates (Resolution 880); check them before you apply.
  • How-to

    Request a Lowell water bill leak adjustment

    Housing & utilities
    1. Repair the leak firstThe form states the leak has been satisfactorily repaired.
    2. Fill out the leak adjustment formGive the leak location, the dates it started, was found and was repaired, and describe the repair.
    3. Attach a plumbing invoice or receiptInclude a copy of a plumbing invoice or parts receipt.
    + 2 more steps in the full guide
    BringPlumbing invoice or parts receipt
    City of Lowell Utility Billing541-937-2157
  • How-to

    Appeal your Lane County property value

    Housing & utilities
    1. Get the petition formUse the Real Property or Personal Property petition and read the instructions that come with it.
    2. Gather evidence of the property's valueShow value as of January 1, 2026, such as a recent sale, independent appraisal, comparable sales or repair estimates.
    3. File with the County ClerkFile by mail or in person with the filing fee. Filing opens the day after tax statements are mailed.
    + 2 more steps in the full guide
    BringEvidence of value as of Jan. 1, 2026Authorization to Represent (if used)
    Cost$35 per tax account; $350 maximum for same-owner, same-subdivision accounts
    Lane County Clerk, Property Value Appeals Board541-682-4321
  • How-to

    Apply for an EWEB ductless heat pump rebate or loan

    Housing & utilities
    1. Get EWEB pre-approval firstApply and receive pre-approval before you schedule the installation.
    2. Apply onlineEWEB sends a confirmation email. For a loan, check Yes on the application and answer the loan questions.
    3. Or ask for a paper applicationCall the Customer Solutions Team at 541-685-7088 or email ems.answers@eweb.org.
    + 2 more steps in the full guide
    BringSigned residential applicationEvery homeowner's loan applicationInstallation documentation
    Eugene Water & Electric Board (EWEB)541-685-7088